Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. I interviewed at Qantas in Feb 2023. To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. I applied online. What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. Step 6; Invited to do a medial. This is your opportunity to really sell yourself! The familiar smiles are waiting to welcome you onboard. Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . After that they invited me to attend the Assessment day. Did you do anything notable? Salary ok. Just make sure you work for Qantas and not a contractor. The Qantas Airways reservation number is +1832 (460)1113. Step 6; Invited to do a medial. There may be additional role specific questions which you'll need to answer so we can consider your application. required min 500hrs, One of the best experiences ever. Have you ever had a job where you provided service over the phone? If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. Step 7; Recieved job offer. I am aware of other accessory and grooming policies that your airline has. Call Center Temp Agency & Staffing Agency Solutions. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. Remind the interviewer of how excited you are to familiarize yourself with their company. customer service agent qantas jobs. What ideas have you brought to a previous role that have benefitted other staff? If you have ever flown commercially, you know that all staff of the airlines look the part and walk the part of being a true professional on the job. Online application and then I was invited to submit an online interview which consisted of about 6 questions. Work with the agent to develop and maintain a digital marketing system to promote the office. (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. I interviewed at Qantas in Feb 2023. Stage 3 was a group activity. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. I applied online. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. Assesment Day - Involvled a introduction to the company and its values. I applied online. Your interviewer will look to gain insight on your ability to multitask by having you share about a past job where you had to be an effective multitasker. This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. Write down what you think is important so you can reference it when youre in the role play. I interviewed at Qantas (Sydney) in Sept 2018. Beyond being friendly and reassuring, what other relevant skills do you have? I applied online. How long did you run them? By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. In my current job, I work the phone lines for incoming service calls. Finally, mention how much you like to drive and that you're looking forward to this aspect of the job. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. describe a time you solved a problem without any others help. Connect with a local pet sitter to mind your pet while you're on holiday. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. I interviewed at Qantas (Melbourne) in Jun 2017. I would work hard to understand the program as I am naturally someone that likes to know hows do things". You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . What kind of businesses? Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. The number and type of interviews across the segments will vary. Apply for Customer Service Agent Perth at Qantas Airways Limited today! Our call center temp agency focuses on results . Step 7; Recieved job offer. Be the first to find this interview helpful, 1. Great! . I applied online. Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management When you call this number, you'll be connected with a customer . We proudly provide the highest levels of service and support to our customers. Appearance to customers is extremely important at Qantas Airways, and your interviewer will be looking to hear that you will take pride in your appearance by being neatly groomed and in uniform for work each day. Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. Ways to check-in for your flight including online and on your mobile. Why do you want to be a customer service agent? The minimum age requirement is 18 years. I had a chat interview for my first processing. The process took 4 weeks. As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. Qantas Jobs 2022 Customer Service Agent Seek Jobs in Brisbane. Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. Use your points for flights, upgrades, hotels, or car hire. Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. I got chat interview with Qantas. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. Great job! If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. how did you handle it? PGDM; Specialisations. what was the resolution?. Find out more about inflight dining, entertainment, seat maps and more. Step 3; Invited to do a psychometric test. Some of these questions were timed. If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. Great! 1. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. "Throughout my career, I've been working my way towards a role that is customer facing and customer focused in every aspect of the job, and after carefully researching my next move, this position is perfect for my skillset and career goals. Good job! The process took 4 weeks. If you've ever undergone a background or employment verification check for a past job, mention this as well. Designed for small to medium businesses. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. 25 followers 25 connections. Request wheelchair assistance. The Qantas Airways reservation number is ^1:832:460:1113^. I applied online the Qantas website and I got an email about a week later for chat interview. I interviewed at Qantas in Feb 2023. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. I interviewed at Qantas (Sydney, NS). At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. It consists of five questions. In my current job, I focus on safety by ensuring that lobby areas are clean and free of germs, and that there is no clutter in travel areas that would make for a tripping hazard. A poor customer experiences and how did you handle it. describe a time you have done your work above and beyond We had some group activities together and a one-on-one interview afterwards. At some point during your conversation, your interviewer will be looking to hear about your personal motivation for becoming a Customer Service Agent at Qantas Airways. Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. 3 . Will you cover the medical costs. The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. I interviewed at Qantas in Feb 2023. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. If successful, hopefuls move on to a second round of interviews that typically take . Short seminar followed by a one on one interview. Learn about Qantas culture, salaries, benefits, work-life balance, management, job security, and more. In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. Followed by a group exercise with the table youre sat at. Designed for small to medium businesses. Being responsible? $19 to $21 Hourly. With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you get things done while on the job. The process took 2 weeks. I also have a lot of experience in different point-of-sale programs and the Sage CRM program. If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. The process took 4 weeks. We believe the journey should be as exciting as the destination. ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". A poor customer experience and how did you handle 2. The process took 9 months. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. Whether a customer is experiencing a major delay or a customer is traveling for a life altering reason, you need to approach them with empathy and professionalism no matter what that situation brings your way. Good interview day. Over my career, I've learned how to not let my emotions get the best of me. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. I interviewed at Qantas in Aug 2018. Browse our travel recommendations for Australia and beyond. One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. What did you accomplish while you operated them? As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. Anonymous Interview Candidate in Sydney, NS, The process took 2 weeks.