All rights reserved. There a wast of time I'm having to take the matter further and to my bank very poor service don't bother buying unless you want the run around !!! However it was completely the opposite. We will be looking forward to your next purchase. Hi DebbieWe are very grateful that both of you are happy with the products you got in our mystery box. I bought my partner a motion sky blue tracksuit for christmas which we had a slight fault with however Customer service have been a great help and sorted this quickly for us. We put so much effort to make sure that our consumers will get the best, to make sure that we meet and if possible exceededexpectations. Lorenzoveratti Reviews | Read Customer Service Reviews of Cheers! He has received lots of positive comments about the clothes from his mates and family members. RewriteBase / Cheers! You can tell they take pride in their products from the quality of the packaging. Purchased a coat and paid extra for next day delivery. Cheers! Lorenzo Veratti is a fantastic company the clothing is very high quality as I have bought a few items of clothing for my son it's also great value for money it's perfection I can't get over how stunning the clothing is and the colours and the fit of the clothing is wonderful I would very very highly recommend Lorenzo Veratti to anyone also delivery is quick this is a fantastic company I will definitely be ordering from Lorenzo Veratti in the very near future thank You so much for an excellent service it really is perfection in every way. Hi TraceyWe want to thank you for your thoughtful review. We appreciate your thoughtful review and patience with us. We are hoping that this incident will not deter you from buying from us again. It will give them an idea of who we are and what we do as a brand. Cannot fault this company at all; I will certainly be ordering from Lorenzo Veratti again. Hi MichelleWe are sorry if you are not happy with the service due to the lengthy process. One happy teenager. Suggested companies are based on peoples browsing tendencies. Cheers! Replies to negative reviews in < 24 hours. All our product sizes are based on UK standard size, and they are true to size however, we understand that everyone has their own fit preference. Hi DawnWe are beyond grateful for your effort to share this with us. Unfortunately the zip broke so I emailed and received the best customer service ever known. They have no phone and dont respond to emails. Much nicer than items I have received from Next, ASOS etc.Support your local start ups! It goes against our guidelines to offer incentives for reviews. We believe that this is being handled by our support team and we are hoping that you will accept our offer for the inconvenience caused on your end. We take pride in our customer service and we acknowledge that still, we could have handled the situation better. We can see that this is being coordinated with DPD and our team is closely monitoring until you receive your parcel. I was kept informed of delivery which was a couple of days earlier than promised. Cheers! We are grateful that you appreciate the overall quality of the jacket and thank you for letting us know that you had an amazing experience with us. We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. Fast delivery too. We listen to what our consumers say about our brand and we use them to further improve what we have right now. Outstanding clothing selection & the quality is superb! Outstanding clothing selection & the quality is superb! We are your best resource to discover and connect with sellers worldwide. I cant fault Lorenzos customer service team one bit, I ordered an item which didnt fit. This happens when the card he used was not under his name or his billing and delivery address did not match. Hi KimberlyThank you so much for this wonderful review. Hi JoshWe appreciate the word. We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. It was clearly stated that the Vinnie Reflective Biker Jean has a reflective biker panel. We use dedicated people and clever technology to safeguard our platform. Videos Tagged. Brought a pair of jeans for my boyfriend for Christmas. Thankyou. This will reset the permalinks and fix the issue in many cases. We want to thank you for your continued support and we are hoping that you will continue to support the brand in the years to come. Lorenzoveratti Reviews | Read Customer Service Reviews of 404 means the file is not found. I ordered a coat for my son for Christmas, and the zip broke. Check out what 1,094 people have written so far, and share your own experience. I contacted both companys Yodel did want to know but Lorenzo was very understanding and sent me a new one very promptly. I dont mind mistakes at all as long as the company does its best to put it right, and they certainly did for me! We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. Our team does not want you to go through the lengthy process so we will coordinate with the proper team in order to process your refund immediately. Your feedback about the pockets of the jacket is very much welcome, and we will use it to further improve the overall quality and designs of our product. The mercury has dropped. We will be looking forward to doing business with you again. Lorenzo Veratti Have Dropped Their Debut Collection | Wonderland Hi LauraWe are happy to help. View cart for details. The pieces are now available to purchaseonlinefrom the Lorenzo Veratti webstore, and in Footasyulm. This is the Lorenzo Veratti company profile. Absolutely superb service and communication from the company . The Jacket is beautiful. Hopefully, we will see you shopping with us again. Hi LizThank you for trusting the brand, we are very much happy knowing that you are satisfied with your purchase. Just click. Cheers! Follow. Get a closer look at the FW20 collection below. Replies to negative reviews in < 24 hours. Lorenzo Veratti is a luxury clothing brand based in the UK. Brilliant company and customer service Thankyou so much :). Everything was very stylish, my son was over the moon with what he got .!! Within 2 weeks the zip broke. If your concern is about missing the delivery, we always coordinate with the courier for investigation. Hi KerrieThe team will be happy to see your review. Lorenzo Veratti. Cant fault them. Lorenzo Veratti is a luxury clothing brand based in the UK. We are happy to learn that your overall experience had been amazing. Thank you so much! I would shop here again. 2023 Trustpilot, Inc. All rights reserved. Cheers! We are hoping that this incident will not deter you from buying from us again. I ordered a coat for Christmas for my son. Replies to negative reviews in < 24 hours. Coat is quality . Hopefully, we will see you shopping with us again. Hi RujAgain, we are sorry if your experience with our company did not meet your expectation. Thank you for your trust and we are hoping that you will continue to support our brand. I have personally checked this and sent you another email. Change the settings back to the previous configuration (before you selected Default). Brilliant high quality coat and one very happy son. Thank you for sharing this with everyone. We are willing to give you a refund if you are not happy with it, but you have to pay for the return postage since we do not offer free returns. . Notice that the CaSe is important in this example. I have ordered from this company twice ,they keep you up to date with your order ,fast delivery to .The jacket I ordered for my son is fantastic he gets lots of compliments on it ,This company do a mystery box gold I bought for my son for 70 he got a jacket,T-shirt and jogging bottoms which had a value of 195 . He said it's the best coat he's owned. Absolutely disgusting service and communication Ive received several emails but none explaining when we will Receive the tracksuit. Great coat, my son loves it, well made and very warm. Hi Anne-MarieWe are happy to assist you. Bought the red/black Phantom Coat for my partner although never heard of this make before it was lush we don't usually venture away from known brands. I bought the Shade 3.0 jacket anfter a long search for this style and Im amazed at how good the quality is for the price. Verification can help ensure real people write reviews about real companies. Cheers! 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Did the driver follow the correct delivery procedure? Verification can help ensure real people write reviews about real companies. Customer service are fantastic very helpful. clothing discount codes; plus size two piece prom dresses; ultra low pressure regulator; Publicado por et 23 agosto, 2022. Hi GTAMWe want to thank you for giving us such an amazing review! My fussy 14 year old was super happy with the clothing he received from Lorenzo.The quality was far better than some of the big brands hes had in the past.He bought online on Christmas Day and spent his Christmas money because he loved the items so much.The customer service was also brilliant and very responsive with dealing with my queries.He will definitely be buying more items as will I. Hi SamWe are very happy to know that you impressed with the product! Great customer service! I would shop here again. There is more business coming your way from us and his buddies. You are a wonderful customer and your patience with the whole process was just exceptional. Unfortunately the zip has broken. Thank you. Cheers! Look forward to more purchases in the future. ruched ribbed midi dress; Great communication and fast replacement, with no quibbles at all.We will definitely purchase again from this store! Brilliant high quality coat and one very happy son. Hi LauraWe are happy that your son's birthday present came on time. Dec 13, 2022 5 star review from Jules L. stamped.io Orbit jacket Very good, exchanged item and got refund back very quickly. No offer of repair or no gesture of goodwill. I received an IMMEDIATE response and one very much to my satisfaction. Your effort to share this remind us that we are on the right track. is lorenzo veratti a good brand. Cheers! Hi JulieThank you for the word, we are happy that you received your order in no time. I was kept informed of delivery which was a couple of days earlier than promised. Thank you. Here are 8 tips for writing great reviews. The offered was, you can pick another jacket at no extra cost and in case the jacket you like is cheaper than the original order, we will be more than happy to give you a refund for the price difference. I ordered a black cargo it came earlier than we expected and it fits perfect and high quality next time i want to order something i first take a look on your website. Pretty gutted, first time customer. Sent back at my cost. Id say this is a much better product than some of the more expensive brands i tried. 65.00. support@lorenzoveratti.com. Hi DavidWe are happy to see this; what a fantastic review! Claim your Free Employer Profile. Companies can ask for reviews via automatic invitations. I ordered a black cargo it came earlier than we expected and it fits perfect and high quality next time i want to order something i first take a look on your website. A dialogue box may appear asking you about encoding. It goes against our guidelines to offer incentives for reviews. Glassdoor gives you an inside look at what it's like to work at Lorenzo Veratti, including salaries, reviews, office photos, and more. The phantom jacket that I ordered came exactly how I expected; it came in good quality, it had incredible comfort and great functionality. Suggested companies are based on peoples browsing tendencies. Dramatic customer service who first make you pay to return a shipment to an address that does not exist from the Netherlands, so they do not refun you. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Work Here? We appreciate that you share this with us. My Son is very fashion conscious and up-to-date on all the trends. If there is anything specific that we need to improve please do not hesitate to reach out to our support team. We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. Well made throughout with lovely detailng and good quality material. Companies can ask for reviews via automatic invitations. Thank you very much really appreciate how Ive been dealt with as a customer and also Lorenzo as a company, as this is my 3rd purchase Im very happy with the quality so thank you guys over a Lorenzo HQ. However it was completely the opposite. We checked the details and when we received your order on the 28th of December it was pass our cut-off time but the order was immediately processed and shipped the following day. Thank you and again, our sincere apologies. We appreciate it and we are looking forward to hearing from you again. We are happy to learn that your overall experience had been amazing. The jacket is gorgeous!! Its pretty noticeable now. We can't wait to hear from you again. There a wast of time I'm having to take the matter further and to my bank very poor service don't bother buying unless you want the run around !!! Put the custom structure back if you had one. We are glad that you enjoying the coat. Upon checking, the order was placed on 22 December after the cut-off. Your review is appreciated. Nearly a week later item has now been lost and told to talk to retailer. Here are 8 tips for writing great reviews. Hi SoniaWe are sorry to hear that you son's ordered did not push through. Both sales and refund happened quickly and easily. See the Section on 404 errors after clicking a link in WordPress. Hi PhilThank you for sharing this amazing feedback with us. Hi Mrs. HarrisonWe want to thank you for your cooperation so we can sort out the replacement jacket right away. Our sincere apologies for the inconvenience caused on your end. The customer service was one of the best Ive dealt with, cant wait to receive my coat now. Lorenzo Veratti is a fantastic company the clothing is very high quality as I have bought a few items of clothing for my son it's also great value for money it's perfection I can't get over how stunning the clothing is and the colours and the fit of the clothing is wonderful I would very very highly recommend Lorenzo Veratti to anyone also delivery is quick this is a fantastic company I will definitely be ordering from Lorenzo Veratti in the very near future thank You so much for an excellent service it really is perfection in every way. Our team is happy knowing that you had an amazing experience and we are hoping that this will not be the last time that we will hear from you. Unfortunately I recently sent the coat back. Your effort to share this remind us that we are on the right track. Your feedback is highly appreciated. Much nicer than items I have received from Next, ASOS etc.Support your local start ups! Lorenzo Veratti. Within 2 weeks the zip broke. The 1st coat I ordered was left outside my front door by yodel, sadly someone decided to help themselfs to it. Our apologies for the inconvenience caused on your end. You can tell they take pride in their products from the quality of the packaging. We ordered with high hopes and we were delighted to not be disappointed. We will be looking forward to your next purchase. Cheers! You are the reason why we continue to grow and we are hoping that you will continue to support us. Thank you for trusting our brand and we are looking forward to seeing you shopping with us again. 70.00. Perfect for your lockdown wardrobe its only right. Hi MikeyWe are happy to hear that we were able to help you out. The new coat arrived quality is amazing and size was spot on! its not about spending 70 and then 5 for shipping which is supposed to take 2-3 days, its the fact that if the shipping says 2-3 days why is it taking over a week and when you contact them they dont reply? Hi LauraWe are happy to help. Thank you! We can review your case so please respond to our request, we believe that we can figure out something to sort that out for you. August 23, 2022; 0 Comment; frosted window film near gdynia; Posted by . Thank you for a great service! Hi SergioWe are grateful to see such as a detailed review. Cheers! Before you do anything, it is suggested that you backup your website so that you can revert back to a previous version if something goes wrong. Hi C. JacksonThank you for writing a review. Thank you and we are looking forward to hearing from you again.