I then call again tonight where I am told someone will call me back in ten days! 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? Whether you are looking to join, leave, or take out one of the attractive Virgin Media bundles, knowing the best Virgin Media contact methods for your specific query can save a lot of time and effort. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. He is well versed as an energy and telecom expert for both Ireland and the UK and specialises in energy compliance. You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. We have been with you for over 18 years and have old @ntlworld email accounts. This renewable energy agreement will power Virgin Media's main offices, contact centre, TV studios, data centres and regional transmission sites across Ireland and will support our . is there a solution to enable us to reset the password. Also service slow couple of times a month, Anyway,thanks for contacting me.It would be helpful if it was easier to find a number on your website under Help rather than navigating through various hoops. You might have difficulty adding a Gmail account to VM webmail due to gmails security settings. 15:38. Gmail is one option along with Outlook and the many other free email suppliers. 24-01-2022 Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. * Mon-Sat 9am-5pm. Just get some unhelpful message about 'It's our problem, not yours. Note that 0345 numbers, although not free, are usually included in landline call packages. The short answer is maybe. There are 8 references cited in this article, which can be found at the bottom of the page. I use strategic partnerships to help support CSR, Marketing and HR specialists to meet their ESG goals and KPIs. Click Mark as Helpful Answer or use Kudos to say thanks, on Unfortunately we cannot remember her email password. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. A Virgin mobile account alone is not sufficient. How do customers contact Virgin Media? I opened my emails went into folders and clicked on Add an email account. And obviously some other people are having trouble too. Virgin Media support opening hours. Thank you for reaching out to us here, welcome to the community. 3. 12-07-2022 150 - if you're calling from a Virgin Media mobile or mobile. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. CISAS is impartial and will investigate your case. Account number. While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. These phone numbers work for people in the UK only. I opened my emails went into folders and clicked on Add an email account. If you want to know more, the updated sections are 6.6 - 6.9. Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. On the go-live date for your NOW broadband service, you can expect your broadband service to stop working for a couple of minutes. on https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737. 30-04-2022 For broadband, TV, landline, and account enquiries, phone 03454541111*. With our free tools, you can check out the . 14:33 26-01-2022 Selectra is currently closed. GetHuman features available: Current hold time. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. 16:11. 14:31. Our email service is a free service we offer to customers with an active broadband service with us. 00:53. We are working on it.' Choose the destination location path to save Virgin Media emails. 29-01-2022 On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. If the email address to be blocked (i.e. If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8 am - 8 pm, Saturday: 8 am - 6 pm. Contact Virgin Media by phone, web chat, call-back form, email or social media. I can confirm the number you were called from is not us. If not, they are charged at the same rate as a standard UK landline number. From May 17th 2022, we have closed the ability for customers to sign-up and create new Virgin Media email accounts. You might find exactly what you need right here, quickly and easily. Mon-Sat 9am-5pm. Thank you for posting. Sorry to hear of your concerns that we have removed the ability to add additional emails mailboxes. 10:50. Customer Service. a secondary account defaults to the information for the primary account unless that has been changed in the secondary . To contact Virgin Media, call 03454541111 for all broadband, TV, landline, and account questions, or call 03456000789 for all mobile inquiries. Well, while not exactly spoiled for choice, household customers have a selection of numbers to call still. 13:16. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Changes to our Acceptable Use Policy for Virgin Media Mail. on 27-01-2022 You may have read posts here showing that the email address continues beyond 90 days but you should not . There are also no upstream or downstream signal level issues coming into your home. If the form does not allow you to complete the process, then yes, a letter is the only way. Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. Lets hope that this handy feature returns soon. on so I guess we need some help to reset it as you suggest. You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. You can also text Virgin mobile for free on 07533 016 422. 25-08-2022 . As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. Virgin Media mobile numbers have a separate number to call. People Like Cara Durbin . 07-07-2022 By continuing to browse, you accept the use of cookies. Those who submit a complaint form will receive a case ID via text within 48 hours. Sorry, the thinking face was not meant to be sarcastic, apologies if you thought I was. The rest are clutter.Why are you asking us to use another email service which we don't want.My wife and I both have personal accounts for friends and family hence no spam.I have a second for contacting web addresses who may sell information hence spam.I want a third for my web page and now I can't use you.We also can't change our account email address inbox while still in emails sectionHave to in and out of Virgin every time. Virgin Media does not have a customer service email address. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Re: No welcome email. This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. 09:05. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. Thank you for letting us know and I am so sorry you are facing these issues with your connection. 08:48. Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. Discuss television and telephone services from Virgin Media, including their TiVo box . Sales service for mobile 0800 064 3820. on 11:49. Select Email folders and choose file saving options in the list. Whether you've got a question, query, problem or something you need to tell us, chat with us directly from your Virgin Mobile App. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media's existing customers for a free upgrade. 08-02-2022 ", So hence my frustration and tone of my OP. Can you please clarify what you have to give your credit card details for, are you referring to setting up the BQM or something different please? your sarcastic comment and emoji about me having internet is because I am using my 3G on my phone so I hope that helps your confusion. Can you show us where you're asked for these. We compare deals for new customers looking to switch and save. You clearly have access to the internet because you have posted here. 22:50. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. Or 0345 454 1111 from any other phone. Customer service 0345 454 1111. By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst others might prefer to jump on a live chat to solve their query. It's packed with tips, hints and helpful answers about our products and services. 28-01-2022 13-07-2022 10:02 11-09-2022 15:14. If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. 21:39. I can't click on the chat button neither. Using a laptop/desktop, open Address Book (top of screen) > New Contact > New Distribution List - add a List Name and your contacts' names and email addresses > Create List. . However they do have a web form for making a complaint: https://my.virginmedia.com/my-cases/make-a-complaint, I am not sure why you say you cannot log a complaint online because you no longer have a VM account. If you are calling Virgin Media Ireland from abroad, use 0035312458000. Firstly, what are your options in how to contact Virgin Media Ireland if you are a household customer? While many complaints can be resolved with the provision of advice or an apology, monetary refunds can be given in the form of account credit or a cheque at the discretion of the complaints team, and management. Did you know? Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. You can call, live message, use the community forums, or use a relay service to get the help you need. Virgin Media has built on UPC's already well-established telecommunications network to become one of Ireland's most popular and fastest broadband providers. Click Mark as Helpful Answer or use Kudos to say thanks, on The provider is also active on Facebook, where you can post a message seeking help or advice. I do have the address I want to block though, on Your broadband failing will have nothing to do with this unwanted call - is anything reported on the automated status line 0800 5610061? I have been unable to access my Virgin Media web email for about 3 hours. Report any dodgy requests, emails, or calls to Virgin Media. Use Virgin Media phone lines when calling from a different provider. Save money on your broadband bills with Selectra. 18:10. Cable.co.uk has access to some special offers with Virgin Media that you will not find on the providers own website. Talk to other friendly customers and members of the Virgin Media team. There are many ways to contact Virgin Media UK and Ireland if you encounter any problems, or have a question about their services. 01-05-2022 Click Mark as Helpful Answer or use Kudos to say thanks, on 16:59, Thanks for joining me on PM - just to update the thread, this was reset and advice given to do virus scans then after 1 hour access the mailbox , on on To find out more about the Community check out our Getting Started guide. Look on the media outlet's website for an email address. Contact Virgin Media: 0843 515 8680 - Call for Information and Assistance with Broadband, Landline, Digital TV, Mobile and more. Step 1) Create a distribution list in your Address Book. Rocketreach finds email, phone & social media for 450M+ professionals. The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link . Is Virgin Media 1908 free to call? You can call CISAS on 0207 520 3814 or send an email to cisas@cedr.com detailing your situation with evidence. 10-07-2022 11:44, Hi TomYes ,to set up BQM monitor ,although it is free,I have to input my card details which I am reluctant to do, on Once you submit your complaint you will receive a text message within 48 hours with a case ID. Ask the community. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. I'm very sorry for any issue you've had with contacting the team. on - edited Customers can use the area codes to make local, national, and international calls. 11:18 Click on the next button to Backup Virgin Media . You should still be able to add a third party email address to the VM webmail page via the method you are using. the email account is set up within my main virgin media account. 2. Thanks Graham. and onhttps://www.virginmedia.com/my-virgin-media/forgotten-details/password it does not give an error message & just goes back to same page and does not move on to the next step. Alternatively you can also use your mobile minutes to call without being charged extra. 12-07-2022 25-08-2022 To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. You will be contacted by a member of our Complaints Team. 27-01-2022 If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. So essentially I would need to set up a gmail account then I could add that To the VM webmail? Conclusion In conclusion, there are several reasons why Virgin Media may be cutting out, including technical issues with the network, weather conditions, damaged or lose cables . There shouldn't be any need to enter any card details Crashedagain, are you using this site here? We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. 11:36, I have to give my credit card details which I am nervous about, on 18:04. many thanks for all the help. However, when clicking on such links, it generally redirects you to the contact or support pages. Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time. We want to help you get the best out of your life with Virgin Media and our customers can manage all their accounts - for broadband, TV, home phone and mobile - all in one place wherever and whenever you like. Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. 04-07-2022 Virgin Media head office phone number: We've highlighted Virgin Media head office contact number 0345 454 1111, so you can get answers to your questions quickly and simply. You can leave your phone number and get a free callback. If this ever happens to you again we have information on how to deal with fraudulent calls here. Contact Virgin Media: If you've tried the above steps and you're still experiencing Virgin Media cutting out, contact Virgin Media for further assistance. So I made contact with Virgin Media technical assistance only to be told to contact 'Virgin Media Store' directly. Our correct contact number is:0345 454 1111 for Broadband,TV and Landline customers. They can look at options outside of the bundle deal for you. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. I'll send you a PM now to assist further. We only collect anonymous data. on 11-09-2022 Business Development Executive @ Virgin Media O2 Business. This is ridiculous! 11:59.