How do I contact StubHub for a refund? . The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Poor customer service is the biggest pet peeve to DoNotPay. Sellers . What do you mean Dming the moderators? "So were afraid that its just gonna be money thrown to the wind.. So the funds are available but you only adhere to the state-by-state laws? StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. The company prides itself on being a Fan-to-Fan service. Have an idea for StubHub? Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. StubHub refunds: How to get cash instead of credit for events - KHOU As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. where can I go to use activate the voucher so I dont lose that as well. How do I contact StubHub support? - KnowledgeBurrow.com Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). We'll do our best to get back to you in the next 24 hours. How do I complain to StubHub? I have been trying to purchase tickets for over a week now. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Listings for companies similar to StubHub: Customer service is awful. StubHub customer service phone numbers and support Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Illinois The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. It's a code that starts with SH followed by some numbers. On March 7th, StubHub emailed Marrali a copt of its refund policy. They are printed with duplicate. I was only given the option of the credit and the event was in CA. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. I was refused to talk with a supervisor , I had 4 tickets listed. Contact us United States and Canada. Had a concert canceled because of COVID-19? Phone Call 1-866-788-2482. Still learning the basics of personal finance? Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Refund for Foo Fighters tickets? - StubHub Community Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Otherwise you will receive a voucher for 120% of your purchase price. Your sale is valid and you will be paid on your sale 5-8 business days after the event. Buy sports, concert and theatre tickets on StubHub! I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Let us teach you the major money lessons you NEED to know. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. I think I'm golden and I made my sale. The credits are valid through the end of 2022. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Events postponed or rescheduled won't be refunded, Fowlks said. Dollar Scholar Asks: Why Can't the Government Just Print More Money? All Rights Reserved. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Interactive chat "The return of live events, the input of customers, partners, and regulators, and the . Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." To reach customer support call 1-866-788-2482 Find contact information here. Click here to update this department. Use of this website signifies your agreement to our. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. How do we request the refund? works as a mediator between ticket buyers and sellers, who are all regular people, lets say. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. This watermark prevents others from copying them. I waited 2 days and tried the access code again..still nothing. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. Fatsuma Stagehand but I havent been able to get in contact with anyone from StubHub. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Open a new browser and try logging in again. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. South Carolina, Great so in the future dont use stub hub because you cant get your money back. We are changing the way you register and sign-in to the StubHub Community. The April 25th show was canceled due to COVID-19. This material may not be published, broadcast, rewritten, or redistributed. We have a great help article here which provides the steps to list these Mobile Transfer tickets. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. How to Get a Refund for All Your Tickets - Vulture Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Reply anytime to let us know how we can improve. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Whats The Difference Between Class 2 And Class 3 NI Contributions? This happens when tickets are reprinted, but they are usually still valid. Click here to explore your options! On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. No problem. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. StubHub is offering the retroactive refunds now because the live events industry is opening back up. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. She came back and said I'm refunding your money butand then starts fighting with me again. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. StubHub to refund canceled events after pandemic complaints Read on to find out what your best chances of getting a StubHub refund are. Your California Privacy Rights / Privacy Policy. An email might never be responded to, and the same goes for phone calls. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Is SeatGeek legit? "The return of live events, the input of customers, partners, and regulators, and the . Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Please take the tickets directly to the box office for a refund. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow DoNotPay can be by your side during the process and help you sue any company in small claims court. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . JEVAR IS WHO HANDLED MY CALL. Thanks SO much! If you want a refund, you have 30 days to request it starting from the announcement of the new show date. How to Request a Stubhub Refund [98% Success] - DoNotPay Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. StubHub is offering the retroactive refunds now because the live events industry is opening back up. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. StubHub issuing refunds for events canceled due to COVID - The Enquirer StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. I received an access code that didn't work and Customer Service asked me to give the seller a little time. What Is Public Liability Insurance For A Wedding? Wish they would help. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. To reach Customer Support call 1-866-788-2482. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Ohio Attorney. Just log into your DoNotPay account using any. DoNotPay records the details of your purchase to boost your chances of winning the refund. North Carolina The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. 7 calle 1, Suite 204 Pennsylvania StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Find the sale. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. They're upset StubHub is refusing to . The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. There Application crashes. Customer service all the way to your seat, 2000-2022 StubHub. All rights reserved. Explain your scenario, and provide any applicable evidence. Danielle is the author of this solution article. Hurry up and access DoNotPay from any web browser to check out everything we offer. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. 03-31-2022 08:37 AM. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Personal Loans can provide financial relief during an emergency. Customer service all the way to your seat, 2000-2022 StubHub. We may be compensated if you click this ad. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . Make sure your email address is spelled correctly. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. How to reach a live person: Speak "customer service" at first prompt. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. They showed my same seats that they cancelled sold and the payout. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Ticketmaster will be the only place selling VIP Tickets though. You can also try refreshing your Listings page. AND TOLD ME THAT "Recine. And never again. Very dissatisfied customer. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Did you find it helpful? Click on any of the links and there is a private message link on the moderators page They can assist you. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. The corporate office phone number is 415-222-8400. The worst company ever you lost me and a ton of my friends and family. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Maryland: If your payment is pending, well cancel the payment. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. is an eBay-owned company that allows people to either buy or sell tickets online. Have a StubHub question? We cant contact them and ask them to lower their prices. Perhaps Its Time to Switch to Something Other Than StubHub. Refunding tickets to a cancelled event - stubhub.community It is possible to request a refund on a purchased StubHub ticket manually. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Ads by Money. Your online site is a disaster, It does not work to apply a credit. StubHub - Buy & Sell Concert, Sport & Theatre Tickets It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. For obvious reasons, this isnt usually a satisfying compensation. Enjoy!Make sure we land in your inbox, not your spam folder. How do I request a refund? - Ticketmaster Support : StubHub Clear your Internet browsers cookies and cache. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Sorry we couldn't be helpful. Many companies featured on Money advertise with us. The old bait and switch! AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. What happens when an event is canceled? : StubHub Congratulations on your sale. It is now November - this is ridiculous. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. Solved: Refunds - StubHub Community If you have already been paid, we'll charge your credit card on file to recover the payment. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. And 2 hours before the game I had no listings active. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. A few days later I'm only paid out for 1 set of tickets. StubHub to refund canceled events after pandemic complaints - KXTV Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. See if youre using the right email and password. Click that link and you're good to go. For customer support people can visit their help topics to search for answers to questions or browse popular topics.