06-04-2021 If connecting using wi-fi, check you've entered the correct wi-fi password and have logged into the internet (some public networks have a two-stage log-in process), Log out of the online player and back in again, Check that there are no other devices streaming using your BT ID log in, Wait two minutes, then try watching the online player again, If you've stopped streaming on other devices it can sometimes take up to 15 minutes for a stream to completely stop, and the error to clear, Lower the privacy settings to anything below "high", Close the menu and then refresh the page. and why, for example, the Labour party ('composite motion no 341b, conference') inevitably disappears up its own arse. - last edited on It works and I can now watch two matches at once, which was my ultimate goal. 1. set your TV to the correct HDMI input (the HDMI port your Apple TV is plugged into) 2. access your Apple TV app as normal on your iPhone or iPad. The help tool can quickly get you back up and running again. This error message will show on Apple iOS devices. 0 Ratings Cliff Aspiring Expert on 29-11-2020 11h03 2,140 Views Message 4 of 6 Re: ERROR CODE YVM302 You need to download the latest version of Javascript online. HD channels need to be viewed with an HDMI cable, On the app - Close down any other app you have running then try uninstalling and reinstalling the app, On the web player - Restart your browser or try using a different browser. 11h28. GP306, GP318, GP998, GL006, GB021, GB022, GB023, GB002, GB003, GB004, GB010, GB998, GM002, GN002, GG103. If you see the error code VC005, you'll need to ensure all clock settings on Apple iOS devices are set to default 24-hour time. If you'd like to look up the code, please type the full error code in the box below. So when you come back to watch again, you get this error. on Only the account holders BT ID can be used to log in to the app and online player. If this problem happens in the UK or EU, try disabling and re-enabling your location services for the BT TV App in your device settings. Your BT ID hasn't finished linking to your BT Sport service which means it's not ready for you to use yet. Please try a wi-fi connection instead. 15-08-2020 The picture keeps breaking up on the BT Sport App, I'm unable to watch the BT Sport App over a 3G or 4G mobile network connection. If the channel you were having problems with was in Ultra HD or HD, you can also try tuning to the standard definition equivalent. If this hasnt fixed your problem, BT customers can click here to chat with us >, EE customers should click here to contact EE >, Error Message: Sorry, you've tried to log in with the wrong details more than three times, so we've temporarily locked your account. there s no support for it 0 Ratings Reply 52 REPLIES DarrenDev BT Sport Expert on 12-08-2021 22h00 5,741 Views Message 2 of 53 You need to make sure that the time and time zone are correct in your device's 'Time and date' settings. This error code can appear when you're trying to access the BT Sport online player on certain web browsers. These errors appear when you're trying to watch a video or channel in the BT Sport app. If.. Before looking for your error code, why not try our TV help tool? If you see this message while accessing BT Sport over 3G in the UK, it could be because your provider is routing your request via Europe. GP089, GP080, GP201, GP202, GP203, GP204, GP205, GP206, GP207, GP208, GP209, GP210, GP211, GP212, GP213, GP214, GP215, GP216, GP217, GP218, GP219, GP220, GP221, GP222, GP223, GP224, GP225, GP226, GP227, GP228, GP229, GP230, GP231, GP232, GP233, GP234, GP235, GP236, GP237, GP238, GP239, GP240, GP241, GP242, GP243, GP244, GP245, GP246, GP247, GP248, GP249, GP250, GP251, GP252, GP253, GP254, GP255, GP256, GP257, GP258, GP259, GP260, GP261, GP262, GP263, GP264, GP265, GP266, GP267, GP268, GP269, GP270, GP271, GP272, GP273, GP274, GP275, GP277, GP278, GP279, GP280, GP281, GP282, GP283, GP284, GP285, GP286, GP287, GP288, GP289, GP290, GP291, GP292, GP293, GP294, GP295, GP296, GP297, GP298, GP299, GP300, GP301, GP302, GP303, GP304, GP305, GP307, GP308, GP309, GP310, GP311, GP312, GP313, GP314, GP315, GP317, GP316, GP081, GP082, GP098, GP087, GP088, GP099, GP997, GP996, GP901, GP902, GP903, GP906, GP907, GP908, GP910, GP911, GP914, GP932, GP915, GP916, GP927, GP929, GP930, GP937, GP938, GP917, GP919, GP921, GP925, GP999, GP100, GP101, GP100, GP103, GN004, GN007, GN008, GN009, GB901, GB907, GB910, GB915, GB927, GB921, GB923, GB999, GB929, GB001, GE104, GE105, GE106, GE107, GE110, GE111, GE112, GE113, GE114, GE115, GE116, GE117, GE123, GE124, GE125, GE126, GE101, GE120, GE102, GE103, GE122, GE121, GE100, GE001, GE015, GE915, GE999, GE118, GE119, GF029, GF030, GF032, GF033, GF036, GF024, GF151, GF060, GF062, GF025, GF026, GF027, GF067, GF020, GF021, GF023, GF090, GF091, GG429, GG500, GG106, GG101, GG102, GG111, GG104, GG401, GG112, GG113, GG114, GG115, GG116, GG117, GH103, GH114, GH111, GH112, GH105, GH106, GH107, GH108, GH110, GJ921, GJ999, GK001, GK002, GK003, GK004, GK006, GK025, GK020, GK021, GK022, GK023, GK024, GK007, GK005, GK026, GK027, GK915, GK916, GK999, GM001, GO001, GO001, GO002, GO003, GO004, GO005, GO006, GO007, GO008, GO009, GO010, GO011, GO012, GO013, GO014, GO015, GO016, GO017, GO018, GO019, GO020, GO021, GO022, GO023, GO024, GO025, GO026, GO027, GO028, GO029, GO030, GO031, GO032, GO033, GO034, GO035, GO036, GO037, GO038, GY124, GY127, GY128, GY126, GY131, GY132, GY133, GP274, GP105, GE150, GE151, GE152, GE153, GE154, GE155, GE156, GE160, GE161, GE162, GE163, GH123, GH124, GH125, GH126, GH127, GH128, GH129, GE139, GE140, GE141, GF085, GE132, GE134, GE136, GE137, GP101, GP102, GB011, GB012, GB013, GJ102, GJ103, GJ106, GJ104, GJ105, GJ112, GJ113, GJ113, GJ113, GJ114, GJ117, GJ115, GJ116, GP104, GP105, GO052, GO053, GO054, GN010, GN011, GN012, GN013, GN014, GN015, GN016, GF100, GF101, GJ940, GE003, GE004, GE005, GE008, GE007, GE008, GE014, GF041, GF042, GF043, GF044, GF046, GF070, GF047, GF050, GF040, GF061, GF069, GF080, GF081, GE013, GK010, GK011, GK012, GK013, GK014, GK015, GK016, GK017, GK018, GK019, GY130, GY135, GY136, GY137, GF086, GF087, GE130, GE131, GE133, GE135, GE138, GE142, GO050, GF063, GC001, GC002, GC003, GM004, GM005, GM006, GM007, GM008, GM009, GN020, GO999, GP104, GW041, GW998. Playing the video or channel again will usually fix this but if not you can: If you see the error code VC005, you'll need to ensure all clock settings on Apple iOS devices are set to default 24-hour time. I have a problem with my BT Sport App on a smartphone or tablet. This means that youre using a Virtual Private Network (VPN) or equivalent service to change your device location. on Please be patient and try the BT Sport app again shortly. If this doesn't work, uninstall the app and reinstall it again. We'll try to resolve this as soon as possible. You'll need to delete the download and try again. These error codes are usually caused by a problem with your BT Sport order. BT TV App Error Codes - Apple TV | BT Help BT have teamed up with TSG, an aerial specialist, who offer aerial installation for 60. I downloaded the app via Microsoft shop in the end rather than watch directly from the BT sport website. Is BT Yahoo Email down on Saturday January 21, 2023? Simply click the link below and give it a go. You'll not be able to watch any BT Sport online content if you have certain cookie restrictions. How can I watch the BT Sport app on multiple devices? If you haven't got a bill, we can send you your account number in the post >. If you receive an error code on your BT Sport App, please head over to BT's "Fixing BT error codes" page and enter the code displaying on your screen. Simply hit OK to enable casting from your BT Sport app. This means that your device's location services aren't enabled for the BT TV App. You'll be locked out for 15 minutes after three failed attempts. Make sure youve enabled location services for the BT TV App in your device settings. Something went wrong. You'll receive these messages if your wi-fi or mobile connection isn't strong enough to load the enhanced video player. Click here for more information about BT ID and how to get one >. The search will only display results if you enter a valid search term. The new BT Sport help tool is available to all sport customers. Please follow the instructions below for your browser: VC018, VC021, VC022, VC024, VC025 or VC026. You can only watch programmes on the BT TV App in the UK or EU. If you can't remember all your log in details you'll find links on the page to follow. Login and the player should now work, From the three options for 'Cookies', please select 'Allow sites to save and read cookie data (recommended)', Make sure the remaining two options are de-selected. Follow these steps to try and fix these IPC errors: If the content isnt available after five minutes, follow these steps to try and fix the errors: IPC6028, IPC6030, IPC6033, IPC6034, IPC6035, IPC6036, IPC6037. 18h13. Resetting Powerline Adapters or Mini Connectors, How to check Powerline Adapters or BT Mini Connectors are working, I have no lights on my Powerline Adapters or BT Mini Connectors, If youre using mobile data, try turning your mobile data on and off again, If youre using wi-fi, try disconnecting your device from your wi-fi connection or restarting your router, If youre having connection problems with your BT Broadband go to, Exit the player back in to the app and re-try playing the programme again, If this doesnt work, fully restart the app and then re-try playing the programme again, You can register up to 10 devices, however you can only use the BT TV App on two devices at the same time. Please click here to open the "Fixing BT error codes" page. If you saw the error message when watching the BT Sport App on a mobile or tablet device, then please click here to visit the BT Sport App error message page > Please type the error code in the box below to get the help you need (the more of the error code you type, the more relevant the help shown will be). More options Try logging in again, re-start the app and then try again. ER18. Then make sure that "Location Services" is switched on, or green. It should be connected with an ethernet cable rather than powerline adapters, If you're watching an HD version of a channel, switch to the standard version, i.e., BT Sport 1 instead of BT Sport 1 HD, If you are still seeing this error then please contact the. Enter error code You should enter the code exactly as it's shown. Note: You can't pair if your device is on a mobile network such as 3G or 4G. This means that your device is connected, or youre mirroring your device to an external monitor, which isnt currently supported by the BT TV App. How to watch BT Sport abroad in 2023 - VPN Compare Please visit our billing help pages for more information. ACCORDING TO TECH SUPPORT THIS CODE DOESNT EXIST!! Check that your TV is on the correct input by pressing the 'Source' button on your TV remote control. 22h00, on This happens because of an issue with your internet connection. NCE-001 error code How do I cast the BT Sport app to my TV screen? When watching live rugby via the BT sports app(on a Samsung A53) I get a error code of VC018. Your settings should now match the picture shown below, Make sure cookies aren't blocked (as shown in the picture below), Under History, select Use custom settings for history from the drop-down menu, Put a tick in the Accept cookies from websites option, Select 'Always' from the 'Accept third-party cookies drop-down menu, Select the Accept option under 'First-party Cookies' and 'Third-party Cookies'. This means that your device is connected, or youre mirroring your device to an external monitor, which isnt currently supported by the BT TV App. Error VC011 may also occur if you use data compression apps. I've reset my password numerous times, deleted / uninstalled and re-installed all of the apps but receive the error ID106 on Try logging out of the app and then logging back in again. Youll need to disconnect your device from any external display to continue using the app. When things go wrong, it can quickly get you up and running again. To do this, press the, Check your On Demand players are up to date by pressing the, If you're still having an issue contact the, Check you have a working broadband connection on another piece of equipment like a laptop or PC. If you're seeing one of these errors, there's a problem with the BT ID details you're using. If you think you've successfully set up your BT ID, try logging in to the BT Sport app. If your speed isnt fast enough, please get help improving your speed or if you're watching in HD, you could always try watching the SD version of the channel instead. An Error Code has appeared on the BT Sport App, what should I do? These error codes normally indicate a problem with your internet connection. 4. Enjoy free shipping in national and international when customers shop more than certain dollars at Bt Sport. By switching on your TV first, then your box, it might fix the problem, It could be a problem with your TV or TV box. If you need a reminder of your username or password, please use the links provide, You get this message if you've tried to log on to the online player more than three times using the wrong username, password or both. You can find Settings in the main menu of the BT Sport app. Any assistance before the next Premiership rugby game on friday night would be appreciated! How can I watch BT Sport with EE? The BT Sport online player uses cookies to enable a high quality viewing experience. You need to click Always allow, this should fix the problem. Live streaming on the BT Sport App is only suitable for use in the EU. Please check your WiFi or mobile connection then try again. Are you able to update? Make sure the term youve used is valid and try again. If the online player doesn't work when you press the play button, it may mean that you need to change the cookie settings. 22h52. Try logging in again, re-start the app and then try again. To watch programmes on the BT TV App, youll have to switch off any VPN services youre using. You may also see this error code when porting a BT mobile number over to EE and the transfer hasn't completed yet. Select Help & Support, Located in the lower right corner. This sub-thread to my thread - about where exactly I should have posted, in Broadcasting, in YouView or possibly in What's Your Favourite Knitting Pattern - is a pretty good example of how some Brits just love process at the expense of all else. 22h05, first it was chrome but then I tried firefox and it was the same issue, on Check your device has enough storage space. If you don't have a specific error code or can't remember it, then click instead on the 'View all error help' button. If it doesn't work, check your box is connected to your Hub and the broadband's working, then try again, If you can, connect your TV box to your Hub using an Ethernet cable rather than mini connectors. If you haven't added BT Sport to your account: This indicates that your EE account may be suspended or cancelled. For two weeks now Ive had an issue with logging in to my BT sport app on both my smartphone and smart tv. limit the bandwidth available for video - test this by checking if you can watch a video on YouTube. Make sure that 'Enable Mobile Streaming' is set to 'on'. Your BT Sport account may have been suspended or ceased, in which case youll need call us: If the BT Sport app still doesnt work after making sure you've set up your BT ID youll also need to contact us: This error code will show if you've tried to log in to BT Sport but you've used the wrong username, password or both. You'll need to wait until the next day before you can request a new validation PIN again. If you've forgotten your BT ID details, click here>. If this still doesnt work, there might be a problem with the specific programme youre trying to watch. No results found but hit enter for the most relevant articles. Wait 15 minutes and re-try entering the details. Most of the time this can be fixed by checking that your HDMI cable is securely plugged into your TV and TV box. Check your wi-fi connection, re-start the app and re-try. Once you've followed the instructions in the email, you'll need to wait at least 10-15 minutes for your BT Sport account to fully activate before you can log in to the app. Go tohttp://bt.com/eesportto check, After setting up your BT ID, you'll need to validate the email that we send you by clicking on the link (please check your junk folders for the email). VPN hides the true location of the IP address you're using, so the IP address it's supplying you with could originate outside of the UK or EU. You'll see this message if you're trying to watch video content on the BT Sport online player from outside of the European Union (EU), which isn't possible due to content rights restrictions. BT Service Manuals SPE 125. This means that you have a pairing issue between your device and set top box. on Sorry! im getting the same error code ID106 in my now tv BT Sports app. Why can't BT's "help" feature tell me this information? You can use this BT ID to log in to the BT Sport app about 10-15 minutes after sign-up. To set your clock settings: This error code can mean there's a problem with accessing the BT Sport channels or with playing back a video in the app. Your BT Sport account may take up to 24hrs to activate, so please be patient. If this doesn't work, uninstall the app and reinstall it again. Close the app and re-start or re-install the app. Turn on location service to get access to this video - BT Sport is only available in the EU. We recommend that you try uninstalling any data compression apps you have on your device. Your BT ID hasn't finished linking to your BT Sport service which means it's not ready for you to use yet. If. Before looking for your error code, why not try our TV and Sport help tool? This error code relates to the enhanced video player. Enjoy BT Sport anywhere with ExpressVPN. try uninstalling the app and downloading it again>, please uninstall and reinstall via the app store>, send you your account number in the post >, Android devices running OS 4.4 (Jelly Bean) or later, Windows smartphones and tablets running Windows 10. 12-08-2021 If you have two TV boxes you can order an Extra Box subscription which will allow both boxes to be connected. If you can play catch up TV, then your box is connected. Try changing channel by pressing 1 on your remote control, then go back to the BT Sport or Extra TV channel. BT Forklift Fault Codes List - truck-pdf Try closing and reopening the web browser. Error VC011 may also occur if you use data compression apps. Try fully restarting the app, then trying the action again. If your error code has a dash, for example BTP-302, don't forget to include this too. See 2 more articles > Entertainment on EE: data passes and roaming 13h02. This may be caused by a problem with your device and WiFi connection or because you're not fully logged onto a WiFi hotspot. To fix these errors, you'll need to perform a reset using either the buttons on the box, or the menus. In order to watch a single Extra TV channel with good picture and sound, you need minimum download speeds of: Test your speed to make sure your connection is running fast enough. It's therefore given up trying. Once you've created your BT ID, you'll need to activate it to access the app and online player. If you don't receive a validation PIN, make sure you've entered the correct phone or tablet number in the first step of the set-up process. This happens if you're trying to watch more than two streams at the same time. If you're seeing the wrong TV channels for your area, you can find the help you need here>. This forum shows that you're using Chrome v84 on a Mac to post these messages - BT Sport needs a minimum of v89. This will clear any previous sessions and should fix the problem. However you can't have this if you have Sky Cinema or Sky Sports. If you think you've successfully set up your BT ID, try logging in to the BT Sport app. To do this, press the, Once your box has checked and installed any available updates, retry the service to see if you still get an error, Check your box is connected to your network. GP081, GL001, GL002, GL004, GL005, GL006, GL007, GL008, GL009, GL010, GL011, GL012, GL013, GL014, GL015, GL016, GL017, GL018, GL019, GL020, GL021, GL022, GL023, GL024, GL025, GL026, GL027, GL028, GL029, GL030, GL999, GL003. 14-08-2021 Please check your connection and try again. How can I watch BT Sport with EE? | Help | EE Your device needs to be connected to the same network, and both your set top box and TV must be switched on to pair, Try restarting your router if youre having connection issues, When youre sure the internet connection is working properly, re-try the pairing process, Try entering your details again. You can find Settings in the main menu of the BT Sport app. DO NOT try to create another BT ID username and password while you're seeing this error code it may cause further problems. You'll need to re-start the app and try again. You need to disconnect and then reconnect to Chromecast. Step 4 Wait a few seconds, then switch back on, Reboot your TV box by flicking the switch at the back, If you're still having an issue please contact the, If there's no outage, then please contact the, Restart your Hub and wait for the broadband light to go blue, In the BT Player menu, scroll across to the 'Settings' icon. 06-04-2021 Please check and try again. You might have to wait about five minutes before you try watching again. Remember me ) Back Security Help Don't have a BT ID? 19h42, on NCE-001 error code Once connected ExpressVPN easily unblocks BT Sport so you will have no trouble accessing BT Sport and enjoying BT Sport outside UK. Performing the reset using the buttons on the box should allow you to keep your recordings, any scheduled recordings, and personal settings you've made to favourites and playlists. Now retry the service to see if you still get an error, If you still get the error make sure the On Demand players are up to date. If you've forgotten your BT ID details, click here. If your broadband isn't working please use our broadband troubleshooting wizard, If you've got a connection, your broadband speed may not be fast enough to receive these channels -, If your download speed is below 5mbps then you may have a broadband speed fault, If broadband is working and is fast enough then check the connection between your Hub and TV box. If youve already had access to the BT Sport app but are now seeing this error code, your EE billing account may have been suspended or cancelled. You'll find help with BT Sport App error codes here > bt/help/en/bt-sport/fix-a-problem/app/mobile-and-tablet/errors-on-the-bt-sport-app-on-smartphones-and-tablets.html The BT Sport App won't open on my device The BT Sport App won't install Why can't I log into the BT Sport app using my BT ID?