is excellence riviera cancun safe

This is how each of our Cancun and Riviera Maya resorts did in 2022. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Federal 307 Chet-Pto. On average the Riviera Cancun location comes in around 10-15% cheaper than the adults-only resorts in Playa Mujeres. The airport/airlines recommend an App like VERIFLY to upload your results. Yes, parking is available for guest and it is complimentary. The entire staff at the resort wore masks the entire time. We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. The room is spacious with a King-sized bed, living area, Jacuzzi, and a balcony. Yes, a shuttle service from the airport can be requested. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. We interacted with dozens of excellence team members and all were happy, eager to assist, and seemed genuinely concerned with your experience. Because the staff are so inviting, the crowd that comes here were just as friendly. The real differentiator is the staff. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Tripadvisor performs checks on reviews. The atmosphere in Las Olas was also buzzing, which always adds to the experience. This island was the first landing spot of Christopher Columbus in 1492. Ensuring proper protocols are in place. Now 497 on Tripadvisor: Excellence Riviera Cancun, Riviera Maya. Other than requiring masks the Cancun airport was operating like it always has. We made our way down to the beach every day around 11:00, and had no problems finding chairs. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. This is the version of our website addressed to speakers of English in the United States. Excellence Riviera Cancun: Top Notch. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. Staff & Service: This is why Excellence is always worth it over other resorts. Gonzalo literally made every activity fun. If you want to grab yourself a deal there are daily offers that are available. The commute from the resort to the airport also took over an hour due to traffic. Specifically, these folks went above and beyond the already high standard of service: Memo, Brenda and Angelo on the entertainment team, Emilio, Edin, Miguel, and Hugo from the pool and beach staff, Daniel with room service, Jose and Alejandro from Oregano, Edwin from the Lobster House, and Enrique from The Grill each went above and beyond. In summary, Excellence is back to providing an amazing relaxing tropical vacation with a few safety modifications. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. We never leave reviews, because all the other great reviews are true about this place. The resort is beautiful and so well maintained. The french Chez Isabelle is supposed to be their nicest restaurant but. They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. They were waiting with a very comfortable luxury SUV for us outside the airport. Below, we explore the various types of crime in Cancun and what you can do to stay safe during your visit. Does Excellence Riviera Cancun have airport transportation? Cancun Tourism Cancun Hotels Cancun Guest House Cancun Holiday Homes Cancun Holiday Packages Cancun Flights Cancun Restaurants Cancun . All the house wine is the same at every bar and restaurant and it's really bad. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. There is a lot of heritage and history in this part of the world. I can't decide on ERC or EPM. Are any cleaning services offered at Excellence Riviera Cancun? The bartenders can make change, but this is something we wished wed done to avoid needing to ask for this each day. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! All Excellence resorts really pride themselves on their service and luxury and the Excellence Riviera Cancun is no different. Wedding planners, along with wedding packages and honeymoon packages are available. This comes in the form of private pool areas, a specific area on the beach, some of the restaurants and bars are Excellence members only. Overall the food selection was wide and of good quality. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. If you have been to an Excellence resort before these restaurants will be familiar to you. By noon, it's no longer refreshing. 13K views 6 months ago EXCELLENCE RIVIERA CANCUN This video is for informational purposes based on our recent trip to ERC in July of 2022. There are a range of precautions that the Excellence chain of resorts has put in place and if you would like to review these they can be found here. That alone was amazing to save us from waiting on hold. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. The entertainment is fun, especially the Silent Party nights. Secrets resorts All your questions answered! Excellence Riviera Cancun: COVID-safe Entertaining, Relaxing & Personable Resort - Read 24,088 reviews, view 26,126 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor They made our stay so much more special. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. Ensuring proper protocols are in place. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. The Mole was ok, but honestly, we felt like this was something that we could do a better job at in our kitchen and we are in no way chefs. He leads the daytime activities. You can plan ahead for the restaurants youll visit and when since some close one or two days a week. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. The location is more secluded, but it is well located if you want to do excursions like the Chichen Itza. Always one of our favorite restaurants when we visit Excellence resorts. There is a lot to be seen in this area of the world. Luxury Adults Only. The staff here were very good and the service was seamless, but the food definitely was a letdown. Combine a visit to the ruins at Tulum with the chance to swim in both a cenote and in the bay of Akumal with this day-long tour. They nailed the traditional dishes of Patatas bravas, Octopus and meatballs. (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. Excellence Riviera Cancun 24,078 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! There are a few drawbacks to this beach. The Excellence Riviera Cancun's offers 19,695 square feet of meeting and event space, including a grand ballroom and outdoor venues. The resort has a couple of adult only pools and a beach area which made the experience amazing. We went to the concierge and they printed out results for us, which they already had tied to our room. The resort is run by the Fairmont hotel company so youre looking at a minimum of $200 around. It was handled beautifully with no issues at all. Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. The Mahi Mahi Skewer on the lunch menu was top class. We started off with bloody marys in the morning and progressed our way through a variety of drinks throughout the day. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! This was slightly disappointing for us and seems to be a common trend throughout the Excellence chain of resorts that they miss on the local offerings. New Health & Safety Protocols; The Excellence Collection. The service was incredible but I assume you'll get that at any of the excellence collection resorts. We came with my work for a Presidents Club trip, and we had an absolutely wonderful time! Actually I can't decide on where I want to stay or should stay? Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano. If seafood is your thing then this is the restaurant for you. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. All of our Excellence Club suites offer impressive ocean views as well as indoor and outdoor Jacuzzis. We were very keen to do this, but could never get a spot on the tour. Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. We never leave reviews, because all the other great reviews are true about this place. Yes, Wi-Fi is included and is available throughout the resort. The Mile spa is really a top-class offering, but it does come at a premium price. Tennis courts, an area for beach volleyball, pool tables, ping pong tables. Yes, dry cleaning and laundry service are offered to guests. The typical go-tos for bar food such as Nachos, Burgers, and Tacos are available. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. We could comfortably stream videos and make video calls without dropping. Espresso bar is horrible, running multiple, multiple shots through the same grind - making any espresso drink taste stale and watered down. Excellence Riviera Cancun. On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. Throughout the day there was a slate of events on from table tennis tournaments to cooking classes there are an array of things to keep you occupied throughout the day. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! Masks are required on flights and airport. A. housekeeping team cleaned twice a day, and we always had fresh towels. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. These are the COVID-19 viral tests accepted for reentry, and they will incur an additional fee that can be paid directly at the hotel or resort, according to the following chart: There are six spread out in the gardens, including a river-like number and one with a swim-up bar. Order extra if you have an appetite.Speaking of which, wait times for the restaurants can be upwards of an hour. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. Review. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. What are some of the property amenities at Excellence Riviera Cancun? Toggle The Excellence Collection. The beautiful Cancun weather takes care of the heating of the pools for the rest of the year. The test was fast and easy (its the stick in nose test). They are friendly and helpful at all times. This is one of the Excellence chain of resorts, older locations and it was a little noticeable throughout the resort. It is mandatory to procure user consent prior to running these cookies on your website. Please be aware there is an extra cost for this service. These are usually put up throughout the resort and be sure to ask in the spa if not. Fill it out before going to security and then walk by all the people fighting for the limited counter space at security. When they reached a person they would pass it thru. The 450-room Excellence Playa Mujeres adults-only all-inclusive resort is a luxury property set in the heart of a private resort community to the north of Cancun. "Airport Departure: As previously stated, US travelers need a COVID test to return home. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. Please, receive our warmest regards from The Excellence Collection. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you again to all of you for making our time at ERC so incredible., Until next time - we'll see you again in April 2024! To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Whatever your preference or hobby, Excellence Riviera Cancun has the perfect option waiting for you. Whats included in the all-inclusive package. Please, receive our warmest regards from The Excellence Collection. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. For more on the Excellence Playa Mujeres, check out our review here. Just remember to speak a little louder and clearer than usual and that overcomes the issue. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. It is just a slight reduction that you wouldn't notice if you haven't been there before. It is just a slight reduction that you wouldn't notice if you haven't been there before. Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. Before you go, Id recommend downloading the Excellence app. Save. There is also a large room service menu that is available 24/7, so if you ever get peckish you order in some grub. The Excellence Collection will be providing COVID-19 antigen or PCR tests to guests with a return flight to a country that requires proof of a negative result. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice. It has lovely sea views and is located in a small corner of the resort. Which languages are spoken by the staff at Excellence Riviera Cancun? An extensive gym with a great range of equipment. You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Because the ocean was not appealing, the pool areas were packed. Dreams resorts All your questions answered! The food was where the disappointment came. If youre looking for privacy, this is the room type for you. But opting out of some of these cookies may have an effect on your browsing experience. We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. They even take the time for issues like crunchy bacon vs chewy if you have a preference. All the activities were well done, but out of the pack Gonzalo and Julio were on top. That works for most people, but we go on vacation to away from the world. We estimate they took away about 25% of the pool chairs and restaurant seats. There are so many wonderful choices for any food or drink. Please see our partners for more details. The oldest country in the Americas. The pools are kept very clean, we noticed the staff doing tests on the water every night. 15 minutes from the airport. The resort was about 60% capacity, plenty of time for extras - we didn't really see a difference. Wonderful! Excellence Riviera Cancun Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Infinite Excellence, for Adults Make our Riviera Maya All Inclusive resort your adults only home away from home. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. We managed to make it to the ocean once but it took a little liquid courage to do so. The food here was delicious, we have been to other Excellence resorts in Mexico where the local food was not done very well, so we were happy to see the Riviera Cancun resort bucking the trend. Every day, fresh fruit in our room, small snacks at night. Everyone is expected to use their phone with a downloaded app to see the menus. The easiest way to get from Cancun Airport to Hard Rock Hotel Riviera Maya is by a private transfer. The. The location of this restaurant is really lovely. Please, receive our warmest regards from The Excellence Collection. The only downsides were those completely out of the Excellences control: seaweed and the commute back to the airport. Customer service can not be matched or outdone. Spa is really good as well. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) Our 4th getaway to the Excellence Riviera Cancun. The destination is home to luxury resorts, two of which are Excellence Playa Mujeres and Beloved Playa Mujeres - both honored with TripAdvisor Travelers' Best of the Best award this year due to offering guests a complete experience of world-class service and luxury amenities. The staff was absolutely incredible. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. We worked out our new flights and needed to change our airport transfer. Would recommend to everyone. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Excellence Riviera Cancun 24,088 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The famous Chitzen Itza is just a few hours away and is well worth a visit. SPORTS & ACTIVITIES The resort was apparently full, but it really didn't feel like it. The Margaritas were definitely the highlight of this restaurant. The seaweed on the beach can pile up, despite the staffs removal on multiple intervals each day. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. the food was lacking flavor and again overcooked. Tripadvisor performs checks on reviews. The Hibachi (Spice) - WOW! Its a thankless task and there is only going to be one winner in this battle, but all credit to the staff for doing everything they can to make the beach look pristine. By clicking Accept, you consent to the use of ALL the cookies. Our driver wore a mask and we did too in the enclosed space. And here is the next complaint in our review. From the bar staff, waiters at the restaurants and the poolside staff we really couldnt fault any of them. Daytime Activities We will pass your kind words along to the entire team. The housekeeping team was super-efficient. Nonetheless, there are tons of pools and space to get sun and swim! It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. 11/10 rating. Our room was cleaned in the morning around 10.30 am each day and there was a further turndown service and quick room spruce up in the evenings. Every single person greets you with a smile, from the ground crew to the concierge.And the staff brings us to the reason for the review. The main steakhouse in the resort was pretty underwhelmed by this offering. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Excellence Riviera Cancun, Puerto Morelos: See 24,095 traveller reviews, 26,432 photos, and cheap rates for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. However, if you are expecting a delicious meal served by a friendly staff, then you will enjoy every restaurant.. Our favorites are Basmati, The Grill, and Chez Isabelle. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It was a bit stinky at times though.