Maybe they will get new management and things will change. I purchased this morning two charter club feather/down pillows still in their plastic bags with all marketing signs indicating the brand and everything. This isn't always practical, and terrible customer service example. I bought clothes for my aunt. Before doing so i ask manager if it were to leek could i bring back for tefund. Once in a while I lose and too many times I consider better since they do not and often put stuff not ever going to work out which is fine if they know and price cheaper if unconfirmed ok and and sold as is. I'm ok with no refund but not with no store credit! Goodwill's return policy is ridiculous. If He/She is mad the prices are marked up. Practice good hand washing. They pay people to check the items before putting it out. Before doing so i ask manager if it were to leek could i bring back for tefund. All 3 locations know me. I go to goodwill and they offer instore credit only.wtf you don't have any other 500gb cpu and im not paying the SAME price for a 250 gb. And he told me it was my choice to buy it. Salvation army is the best. But it seems no one does it. Just go to our locations page and find the closest store and give us a call. The organization does not accept mail-in returns. Just only plugs in to see they work is not enough. I explained concern Goodwill would sell items that could cause harm to unsuspecting clients. I felt he threw the responsibility to the customer. I purchased a DVD player and found out it didn't work! The dressing rooms are closed due to Covid, so there was no way to try on clothes before purchase. I was issued an instore credit card for some items I returned. Give their money back. Prices higher than new items at other stores Your fitting rooms are closed so I can't try anything on. Not sure who's running things lately, but this chain of thrift stores is going down hill with their return policy. Central Florida's New Return Policy Sucks That Is Not Fair, I Should Be Able To Exchange A Pice Of Clothing That Did Not Fit, With The Proof Of Purchase The Next Day I Purchase. I suggest you remove all of the plastic wrap they put around thier items to cover the damage. Seems like a stupid policy. And this is the first time I have ever tried to return a item. Really!!!! I strongly believe the Goodwill stores are for people with LOW income -that's the idea. The clerk said as long as l returned in the 7 days policy & had a receipt, l could. Can I Return Product Purchased From Goodwill Outlet Store? I just wanted to exchange them for another pair of shoes. I AM ALSO FILING A COMPLAINT WITH THE STATE ATTORNEY GENERALS OFFICE. However, the whole refund is made in form of their gift card. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-3','ezslot_6',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-3','ezslot_7',101,'0','1'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0_1'); .medrectangle-3-multi-101{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. I purchased all of my family's clothes and would only return them if they did not fit after they tried them on at home. Answer was "No" buy as is. You should expect to see a major drop in clientele because, let's be honest, we are angry and fed up with your selfish changes! Seems ridiculous to me and we donate all the time. Goodwill stores are a haven for thrifters and those who just want to score a good deal. Even they were tested the power on, it does not mean they work. My daughter donates to you all the time but I'm going to suggest to her to find somewhere else to donate stuff like the Salvation Army or church groups. These sales are a significant source of revenue for Goodwill. He might forgot that the donors and customers support Goodwill to run business, so you can help people. Before that time is up, if I don't find something I'd really love to buy, I can just buy Something (something I know is returnable)! If I buy something at one location, a customer service agent will help me get the right item at another location. No you have to double charge people. Here's my suggestion of what you can do when you return and item an have a credit slip. I needed a de humidifier When I got home and took the pillows out, I discovered that inside the pillow cases was nothing but another closed case filled with foam and nothing that looks like feathers. If you think "stealing" from people is ok, because that is what you're doing, then you really should be ashamed. Goodwill refunds in the form of store gift cards. First I waited for the manager about 5-10 mins. Your inadequate testing stations don't help the customer much. He was apologetic, but I called him an hour prior so I don't understand that! I tried to return clothes (with receipt and tags intact) the next day and they said no returns, not even for store credit. 8. I purchased an electronic humidity/ thermometer at the store in Palmhurst, Tx. If we don't love it and it fits we don't buy it. I convinced a lot of people to start shopping there. Do they have video, facial recognition or what from the date and time on receipt? When I got them home and removed all the plastic they were wrapped in 9 out of 18 of them were cracked or chipped. If I had walked out the door with it I'd be stuck spending 80$ on trash at goodwill ef that. I told the clerk I wanted to buy the bag. Where was my in store credit. Just One day after purchase and was told. Its kind of ridiculous that they are still taking clothing donations but not offering refunds to those who had purchased a piece of clothing. FORT MYERS FL THIS IS SO SAID IF IS WAS SOMEONE HAVE A DIFFERENT ETHIC BACKGROUND IT WOULD BE HANDLED MUCH BETTER. Almost every Goodwill location that closed during state-issued closures are now re-opened. What A Corrupt Business And Corporation. I WILL NEVER SUPPORT GOODWILL AGAIN AND I WILL ENCOURAGE OTHERS TO DO THE SAME AND I am posting this to social media. Tax professionals advise donors to determine the value of their items. This program helps you get a low-interest reliable, used vehicle. They said no and were treating me like I was crazy. If I would had known that I could not have use it when I got home, maybe I would have spent it when I was there. And it not there stuff it other people thing that they give up so goodwill all I'm saying is TO GET YOUR POLICY RIGHT. I will never donate another sock, shirt or skirt to them ever again. I threw my 30$ useless card out it's useless to me. I assumed I could return it. If I couldn't find anything the first time I went through your rack what makes you think I can the second time? Eighty-five cents of each dollar that goes into the cash registers is used to pay for programs that help people right here in the Greater Cincinnati community. Whoever wrote this article is full of ? The old saying one man's trash is another man's treasure is true but if I pick up trash out of the dumpster or it's given to me by someone who doesn't want it well I've never made $1 million off of it let's put it like that in fact I've never resold any of it. And my nephew works in e-commerce which is shopGoodwill but more about him in a few minutes! Naturally the company has to pay its workers. After that point, your return-on-investment for continuing to operate substance-free will come in the form of savings realized from operating a safer, healthier, more productive . Then simply read the entire article which will help in the return process. You have lowered your standards to garbage. 2/25/2023. In my memory Goodwill has not issued refunds for returns, but they have indeed allowed exchanges. Wow so greedy and irrespensible. Apparently Goodwill paid them to lie! Pick-Up Policy There was no interrogation as to why, just gave them my ID and was able to go shopping and had it spent within a half hour. They are just as bad. Please reinstate the returns for electronics. Tried to take it back but they said that even with original receipt and tags still attached that they won't take it back and no in store credit or anything. This is the issue I find with this corporations store refund policies. But not at Goodwill. They were so rude. The donor is asked to fill out the receipt with an itemized listing of the donation items, if they plan to claim it on your taxes. Finally went to goodwill after 1 year. Wore one pair one time and they fell apart. Something (I could explain in detail in a pm) totally unexpected and out of my control came up and I was unable to pick it up. Because I could not find anything to exchange it for they offered me an in-store-credit of $4.49. We would not be able to make the difference that we have without the support of the communities we serve. Goodwill has a Fairness Policy which states that since our goods come from public donations, its only fair that every customer has an equal opportunity to purchase any items for sale here. I am the person who really love shopping at Goodwill because I love treasure hunting and people who work in Goodwill are so nice, sweet and friendly. I don't know how you price things, if you don't even know if it works. Please have ID available when requesting in store credit. Spoke to a woman who acted as a manager. I received 2 items for my birthday in March. I felt I was inconveniencing him. At least within 7 day period. I don't know that I'll be going to goodwill from now on because of this. Still love Goodwill shopping, but not to sure of return policy here. Having a receipt and having tags on them still you are double dipping the consumer. Is this fair since your stores were closed and we were quarantined? OK. My wife and I buy for out grand daughter with the confidence that if it did not fit we could bring the items back for refund or exchange. . However, their particular used car program helps working adults get a reliable car with their unique financing program. Where is the logic in any of that?? Let me let you in on somethingEVERY store provides jobs. I have been donating and shopping at Goodwill for a long time now and always understood their return policy to bed 10 days with receipt and tickets attached. (20 seconds or more with warm soapy water). I've gone to the goodwill in the last 5 days 3 days of the 5 and I tried to return something yesterday and the manager Some ppl are just plain ignorant. I told him this business is a scam I will not shop at Goodwill again. I do not want to claim that I am the top spender, but I went shopping almost everyday and always bought too much. Goodwill clothing online purchase returnable to local Goodwill Store? They can tell your YTD you should also always do the rewards if you spend more than $20 you get 10% off and you get $20 percent off on your birthdaybut that is here..I went to Abilene, Texas and it was very disorganized.l I did find a pair of Ugg's Australia for $10 in my size, so I scored on those. Once home while cleaning found broken glass in lip. Answer some questions about your business practices. We're not upset with the checkout person who maybe was rushing and did their best. I personally shop for others when their not even there! Prices are sometimes higher than in the store and refund policy is ridiculous. And then they started jacking the handling prices up! Especially Electronics. The customer expected it to work. I'm still awaiting a decision from the manager who says he doesn't have the authority to issue a refund or credit. That doesn't make sense to me*. Abstract. Because I could try on the piece of clothing because covid is still lthere excuse for fitting rooms not being open. Return merchandise is now almost illegal. No open dressing rooms? Need to train your managers and workers to be more pleasant and not so hateful. My daughter bought me two bras in Florida Goodwill I live in Georgia can I return the bras and George up with the receipt I know Goodwills policy does not let you get the money back so can i exchange for something else. I purchased an item on October 24th and returned it on the 27th. You All Are Getting The Stuff For Free, Dam! Each purchase gives you another stretch of time for shopping with each "new" credit slip. Like others are saying. Customer got good price stuffs and people and get jobs and education. You do not care about your customers and your business will suffer. What is the protocol for tax breaks on donations? This is absolutely ridiculous!! Goodwill will be happy to provide a receipt as substantiation for your contributions in good used condition, only on the date of the donation. I bought a strangers books. I will not shop there or donate any longer. I bought a Wii for 35 dollars and get home to find out it is broken and doesn't read disk. they wouldn't even look at my receipt because they didn't care nothing was going to get them to own up to their "once said" policy. 9. Us people who live paycheck to paycheck and are still struggling to pay rent buy an outfit for an interview (which turns out it didn't fit nor did it look good) and needed to return it and can only get in-store credit instead of cash back when you have no other black slacks in my size or even any other professional looking pants at that! Ironically after checking out and receiving this receipt it now displays the new return policy and states you have 6 months to use any "in-store credit". I'm done I'll purchase these items in the store at least they'll take it back if it doesn't work. View Events Calendar. I'm out of money. Then they jacked the prices up on shipping knowing dam good and well that it doesn't cost that much to ship that particular item! Shame on you Goodwill for being greedy and self-serving. What happened to the return for electronics? Having a receipt and having tags on them still you are double dipping the consumer. Dressing rooms are closed. The following items ARE eligible to exchange for store credit: Clothing Shoes Several of the items were bedding items. And there wasn't. How can I walk with 5x7 that is full of dust to different locations just to see if GOODWILL HAVE ANYTHING FOR $60. Everything in there has been donated, which means it is USED/WORN/BEEN IN PEOPLE'S HOUSES WITH GOD KNOWS WHAT, but now we can't return after a week, sometimes even just 1 day. Goodwill is a ripoff. But it didn't bother me too much because I knew if I got a dud I could always take it back and find something else. It turns out the whole top of the inside of it is blackened and the vents inside as welllike it had caught on FIRE at some point. They were for some family members. I've shopped Goodwill for 40 plus years. I am the person who really love shopping at Goodwill because I love treasure hunting and people who work in Goodwill are so nice, sweet and friendly. Our donation attendants are trained to know what we can and cannot accept, and will help guide you to other possibilities for donations we cannot use. After all. Dell Reconnect recyclers meet required standards, including the absolute prohibition of exporting waste and environmentally sensitive materials. Also, I have seen so many clothing items with broken buttons and zippers and the worst is dirty clothing. Items without a price will NOT be sold. Get home. I bought a electronic sewing machine for 130.00 and a robot vacuum cleaner for 46.99 (that the manufacturer will not provide a manual for when called because I didn't purchase from a regular retailer) and have to buy a battery, and charging station for because they were no good.. Case in point.I looked at an item with original store sticker $1.99---Goodwill sticker 2.99. Our Vision: With your help, we can create a community where all people have the training and opportunities they need to be successful in the workplace, regardless of the barriers to employment they must overcome. Return Policy: Defective electrical, electronic and mechanical merchandise may be returned within 48 hours for store credit only. They can have 3 or 4 of the same exact thing everyone have a different price.. It's a. Chelsea P. 36. He did appear sympathetic but told me the best he could do was extend me another 24 hours and if I didn't pick it up by then it would go back on the floor for sale . The . So they will accept clothes for profit but not refund to loyal customers? Really? I am so disappointed. Recently, prices (here in Warrenton/Astoria Oregon) have been going up at Goodwill, and I am changing my method of selecting items. They charged me $13.98 and no where on the shoe is it marked to charge that much. I looked around to see if there was anything else I wanted. Across Goodwill, we are practicing the following to keep our community healthy, and encourage you to do the same. I guess they hope that they next buyer will just throw it away and not bring it back. Sometimes our shoppers have questions about our policies and procedures and other aspects of our operations. I won't be shopping here anymore since I can't try anything on and the return policy is ridiculous. I asked if these items didn't work out could l return. But Prices Are Like If The Stuff Is Brand Spanking New. In how many days can we return the product? I posted a few days ago about my Panasonic DVD Theater System and Sony Video Camcorder Return and how I was only left with an in store credit. Cash grab Goodwill, scamming the American people with overpriced items. The Goodwills in Lafayette Indiana are WONDERFUL!! I don't know of any other retail organization that can get by with that, and the signs are coast to coast with all their new fancy buildings on premium lots that they're putting in . And he said there is an announcement on the stores intercom which there isn't. It seemed fine and there were other people trying to use he outlet so I bought it and brought it home. Kept receipt, called two days later, was told no refund, no store credit. I don't question those complaints registered here; but as a Goodwill customer for the past 70 years I obviously think they're at least "okay". Please shop at the Salvation Army stores instead of supporting their fraudulent practices!!! Now My sister has returned home and will be stuck with clothing that may not fit. Purchase Everyday Essentials With SNAP EBT Benefits, Does Big Lots Take EBT Cards? They are so rude to me and I just wanted to tell them that if not for my donations they will not have their jobs. This unit not only is missing parts and does not power up either. Return Policy We offer a store credit on certain items if the items are returned within 30 days of purchase and accompanied by the original receipt. Need to train your managers and workers to be more pleasant and not so hateful. Talk about ripping your customer off. Goodwill needs a new name Badwill for PROFIT Only. Because of covid all of their dressings rooms were closed which is understandable. I also had purchased a pair of shorts at the same time yesterday about a little over 24 hour period later. I exchanged my shoes that the soles fell apart on the moment I put them on for a couple sodas. They have lost my business. Currently, only clothing can be returned for an in-store credit with receipt within ten days of purchase. Hang on to this receipt - at the end of the year, you can claim a tax deduction for clothing and household items that are in good condition. Shopping for her chould be easier than this, right? Goodwill's blaming FedEx but FedEx said no Goodwill sets those prices not us and I'm inclined to believe FedEx! Good will has lost a customer over this policy. Goodwill won't accept the products like furniture, bean bag chairs, sleeper sofas, large appliances, plumbing materials, and window blinds. However, I desired to purchase a pure there. Goodwill Central Coast information for tax return with address of your donation center. Auxiliary aids and services are available upon request to individuals with disabilities. This may get their attention!! Head of Household. When I got home with 8 pair of pants that should have fit my son according to the manufactures tag, I was very surprised that not a single pair fit. To maintain the health and safety of shoppers and employees alike, there will be sanitization and social distancing policies in place to protect the health and safety of our guests and employees. Really!!!! I buy AND DONATE at the Goodwill. And that if I wanted to return my items I had to shop and exchange them for equal items! I purchased several items of clothing which totaled to be a little over 40 dollars. BUT I did personally go back to the store in the allotted 24 hours and ask for a manager and explained what happened. The goodwill I visited 3/12/18 told me today that they do not do returns. We will sort through and determine what can be used and if we can, we will recycle the items that can not. Our stores are stocked daily with great merchandise worthy of a second chance. The actual refunds cannot exceed the original price of the products, but the goodwill refund can. If we think we can use it we will. We have two thrift shops in our neighborhood, Goodwill being just one of them. I can sell things that don't work for very low prices if the person buying it thinks it works. She didn't like them. Something is very wrong with this charity. I want to return the bears and just have my money put background in my debit card,NOT STORE CREDITWhat l am I gonna do with 40.00 worth of damned BEARS!! Typically, the concession amount for FBM can be one of the following: 50% of the cost that the buyer . All merchandise is tagged with a color coded tag - which is discounted every 5 weeks. Find a Job; Goodwill Career & Technical Academy; The Goodwill Excel Center; Opportunities for Young Adults; Internship Opportunities; Fatherhood Works; Indeed and Goodwill; Business . I bought a mocicrowave there and while I understand that those products are sold "as is" I plugged it in and let it run for a full min. I felt so offended I didn't know how to react. Dissatisfied Customer. Lumberton NJ. Really no I meant numero uno zeros . Greedy mofos. My family always donates something big and small to support them but if they will rude to customers I will give my donations to salvation army or value village. Goodwill is trying to imitate Savers by having these "color code" sales and then they screw you by stating you can't return them. I feel whoever checked the incoming items failed me as well as the cashier for not informing me. My goodwill has always been no returns but it's operated differently everywhere so it just depends on each stores specific policy. Dell recycles computers and computer parts in Ohio. I have bought many items over the years at their stores and have occasionally returned an item with a full refund each time. I spent $5,800 last year. Dressing rooms were closed due to Covid, so I couldn't try anything on. Goodwills CeO makes millions yet the stores he runs-which also serve low income popukations with affordable goods - cannot come up with a better return policy that shoukd at least have a 36 hr window to return the goods for a full 100% refund CHOICE not just an in store credit you must use that day! All other sales are final. They constantly sell electronics that are "Sold as-is" or "Untested" Then when you buy it, pay postage and have it delivered and it doesnt work. I have been careful throughout the pandemic and have followed the science. Decide on what kind of signature to create. I won't donate any longer cus your non profit excuse is crap. The refusal to give a refund on items returned within a 7 day period is infuriating. The Goodwill Outlet has approximately 150 - 200 large rolling tables or bins on the floor at any one time. With the Coronavirus Pandemic going on and even now that the mask mandates are being taken away and not offering fitting rooms the "no cash back" return policy is outrageous!! And the Manager was rude TO A 60 YEAR OLD RETIRED GRANDMA IN FRONT OF HER GRANKIDS,,! I tried to return them the next day, and was told by two people, in a snotty manner, that was not their policy and I could only have a store credit. I don't want store credit when I paid cash, cane right back in a day, and receipt and tags. And Goodwill started to realize truly how much profit could really be made by what these resellers were doing so they started to research the stuff better! I shop Goodwill stores in many areas. you know for people who get it for free I don't quite understand this. I will no longer be able to buy for family members who have me watch for specific things because of the no refunds. It is battery operated. I tried to return a pair of jeans and a shirt that I purchased yesterday but the store wouldn't accept them because I bought them at a Goodwill 45 miles away.
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