I tried three times and received a message that there was something wrong but no explanation on what the problem was. Despicable service from dishonourable people. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. Lack of progression I would say but good vibes. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Av. .wsite-menu a {font-size:14px !important;} It was my aunty and they told me its not compassionate. policy. Dear David Clark,Thank you for your 5 star review. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. You will receive a written acknowledgement within 5 days of raising your complaint. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. Customer Services Manager, I contacted you twice. font-family: "Open Sans" !important; Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. Greatest accomplishments. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Last updated: 16 November 2020 Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. If you need to cancel your policy please click here. _W.customerLocale = "en_GB"; display: block !important; Northampton, NN4 7YB. A nice change from the hassled feeling I often feel when dealing with call centres. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. text-decoration: none !important; Have a fantastic holiday. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Find out how we combat fake reviews. Best and worst companies at resolving issues. var STYLE_PREFIX = 'wsite'; Wed like to take this opportunity to wish you success in the future. . We hope this will continue to inform and provide insight to our employees on the decisions we make. Because of this we were able to answer medical questions with out being flustered and accepted the quote. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. I hope my friend who recommended me gets her 10 bonus !!! See if we've answered your question in our Covid Help Centre . Worst company I have worked for and hope people take this review in and understand you will be another number. They are passionate about supporting new people into the business and we receive great feedback. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. Companies can ask for reviews via automatic invitations. The team leaders judged me not being in without any understanding. Warm regards,Emma, Very pleasant and helpful staff. Then like us on Facebook and follow us on Twitter. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. initPublishedFlyoutMenus( Opportunity to express yourself and share thoughts and ideas. Friday 30 December: 8:30am 8pm, Within the USA and Canada: No support from customer service managers. If there is a problem with the password chosen this should be explained. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. a:active{ One rule for one employee and another for another. Claims We do not process claims for your insurer. Thank you. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. But the actual service once connected to an agent was excellent. Having problems? Overall experience. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. - Calling from within the UK: 0333 014 4512 If you need to cancel your policy please click here. Handful of friends made at Staysure. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. . We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Used chat and phone. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Have a fantastic holiday. The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. Simple! Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! In the 4 years I was there I hit some sort of bonus each month. Thank you for your feedback and sorry to read your comments. The support which is only a call away is fantastic. The initial purchase was fine. Most of the time the customers were great and easy to get along with. } If youd prefer to speak to a member of the team on, please call us on: Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Thank you for your positive comments regarding our training team. Resolver can help you send your complaints to Staysure. Have a fantastic holiday. Have a fantastic holiday. Staysure take all feedback relating to our products and services seriously. I would like to reassure you that Staysure take all feedback about our products and services very seriously. Saturday 24 December: 9am 3pm The Embassy were amazing. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Warm regards,Vicki. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. Consumer guides, newsletters, surveys and more! .wsite-phone {} Date of experience: March 13, 2016 _W.storeName = null; +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. 'active', We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. .wsite-button-large .wsite-button-inner {font-size:14px !important;} Saturday: 9am 5:30pm Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Dear Mr Brennan Thank you for taking the time to leave a review. Have a fantastic holiday. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. 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Friendly team with lot of knowledge. When is a time you've been in a difficult situation and how did you solve it? They were no help at all. There was a slight downside of having to wait for about 10 minutes. .mobile-nav .icon-caret { .blog-header h2 a {} Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. . left: 0 !important; Bedford Road, I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. Team leader will tell you they will call customer back 3 working days later. Weve helped millions of people find a resolution. We are remunerated by commission for the arrangement, service and renewal of My dad died whilst abroad, he was insured with stay sure. We class a complaint as any expression of dissatisfaction whether written or verbal.. Are you a company? Please check with your phone provider if you are unsure about how much a call will cost. Isla Graciosa, 1 right: 0 !important; Staysure is a good place to work, the training is good. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. Dont use this company. How to make a complaint | Staysure Need help? Kind regardsSophie. Resolver is free. Were sorry that you did not enjoy your time with us and we wish you success in your future role. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. - Sunday: 10am - 4pm. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. My bugbear with insurance companies is the usual interminable wait for queries to be answered. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB Do you agree with Staysure Travel Insurance's 4-star rating? Clear All. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. A company who has to bang on about diversity isnt a diverse company. The training team show intense favouratism. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. Warm regards,Ross. .wslide-caption-text {} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. - Sunday: 10am - 4pm. Dear Eric,Thank you for your 5 star review. var ASSETS_BASE = '//cdn2.editmysite.com/'; I was able to buy the policy only by starting afresh with a new email address and not creating an account. Here are 8 tips for writing great reviews. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;}