So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. I have tried a thousand times with all variationsand the same error keeps coming up. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. After changing the name of the inactive user it worked for me. Or rename a standard one? Hi Trailhead Baby, I'm losing my mind here. Select edit page4. In fact, you need to have better coding style to pass the challenges. Why the change of heart? Help with Superbadge Service Cloud Specialist step 4. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Skip Main Navigation. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. []Safari Ensure the Macro sends an email to the customer. Something that helped was saving the report frequently. I didn't change anything and retried the "Check Challenge" just now and it worked. Any ideas that can help me? Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. thing I could be missing?Thanks in advance! This is where you start building out the ability to manage support levels. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. 1 is checked that should not be checked. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Service Cloud Specialist Superbadge Challenge 2 Question Superbadge Apex Specialist Full Solutions - Salesforce Handle Did you create a new console? For example, Basic vs Premier support. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Sometimes it seems that the most frustrating problems have the simplest solutions. Initial Response milestone- You only need 1 criteria. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Did i use the wrong template? Ensure you group report results correctly. " read more, Youre going to think Im totally pathetic for writing about this!!! This is a fun challenge - if you are, like me, a total Service Cloud novice. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. This comment has been removed by the author. That is frustrating! Expert Tips on Getting Your Billing Superbadge - ITequality I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." I'd do a quick google search on Salesforce Macros- It's a point and click process. At last count, there are 81 Salesforce Trailhead projects for developers. (Hint- search in setup for "support process". ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Sorry . Let's do this. Could you shoot over a few screenshots of what you have? Is knowledge set up correctly on the page layout? Service Cloud Specialist Superbadge - YouTube Trailhead Superbadge: Data Integration Specialist - Forcetalks The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I'd try again since Trailhead had issues yesterday. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Ensure you create the Cloudy Weather Resolution automated action. Luckily, the macros module was very fresh in my mind. Save & Activate.That helped me clear that error. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Could you share a bit more details on what you have done for this step? If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. I dont see any check box under layout properties of Knowledge. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. The macro itself is working fine. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. advanced apex specialist superbadge solution I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Tnx, hmmmm What you have sounds correct. I am not sure whether its correct or not. Usually this is due to some pre-existing configuration or code in the challenge Org. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Two things try a different merge field for the name. Would you like to share some details of your current configuration? I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Thank you very much for such an interesting post. I can only click on the Email tab. I kept that particular module open one on screen while I walked through this step. Also, I've included Entitlements in the console. I'm working on the Service Cloud super badge and the error below is driving me nuts! Review the steps to rename the console to 'Cloud Support Service Console'. The custom email button I made was visible instead but was not approved by the Trailhead check. Add to Favorites. Nice and informative blog! Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Any help would be greatly appreciated. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. I'll take a look as soon as Trailhead is back up! Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Do your routing configurations tie to the correct queues? Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Test it first by using real email addresses before you hit that button! When I made mistakes, I simply reverted to the last saved version. "Can you please help me, what am I missing? Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. How frustrating! Please guide me on this.Thanks. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Coild you please help me out? Ensure you group report results correctly. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Also when i click on Overflow Assignee no records found window pop up. Keep working, great job i believe you should like my post home care specialists. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Appreciate any help. Grief! Review the steps to rename the console to 'Cloud Support Service Console'. Issue was with the Lightning Page Layout. I dont see any check box under layout properties of Knowledge. Selling with Sales Cloud Specialist Superbadge - YouTube Trying new things- my baby brother practiced crawling through a tunnel. Service Cloud Specialist | Salesforce Trailhead With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Yes! I am right now @ step 6. hope to finish the superbadge now soon.!!! I was creating 'wrong queue' queue . Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Think of this like a Sales Process. where you have opportunity stages associated with the process. I have enabled the knowledge user check box in the user profile. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. These are instructions on the types of rules you need to make. Yes! I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Thanks a lot in advance. All reactions. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Does this help? Its awesome once its all working. Hello Trailhead Baby! here is the complete guide for designers that will increase your knowledge. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. I can't figure out what this error means. Does anybody have a moment to help? Any advice?Thanks in advance! This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I was able to work out a solution, I will outline it below. Ensure you group report results correctly. I resolved the issue, by deleting the Billing profile and recreating it using. I have created also both categories. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. I don't know what else to try. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Ensure you set up the routing for Basic Cases properly." (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. But I didn't complete it. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. I used a new trailhead playground created exclusively for the service cloud badge. Prework and Notes. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Usually this is due to some pre-existing configuration or code in the challenge Org. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Could you suggest how to troubleshoot it ? Service cloud specialist superbadge challenge 2 solution The free lemonade offer worked! I am getting this below error. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . I have finally managed to get through this stage. Look at the page layout again- there is another item you will need to add.