Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. Download the My BT app to check your bill, test your speeds and activate your internet security products. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". Fix problems or report a fault with our troubleshooter. However, I agree with some of the comments. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. This brings up a hidden page. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Manage your account In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . Check that you're connected to your Hub's network. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. Click a dropdown for your model of hub. Changing Wireless Modeto 2 didn't fix the problem. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. 11-05-2020 Click a dropdown for your model of Hub. You can't exit the first few steps. If you turn it off, we might think there is something wrong with the line. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. To view the router settings, go to http://192.168.1.254. Not sure which hub or router you're using? To change anything you need to click one of the settings. First, you need to connect to the router's web management page, so that you can change the settings that you want. Although a free Sonos Boost sounds like a great thing. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. So first step is to go to a PC or a mobile device that has a web browser that's usable. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. Read about our approach to external linking. The router is now displaying hidden ssid. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. Connect your devices Enter the admin password. How do you turn off wifi? better. on Any customer who experiences this issue can get in touch with us and we will update their device remotely.". Still having trouble with this. The app then stopped working. Thanks for the explanation. Connect using the QR code The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. I have raised a complaint with BT as MacBook works fine, but app does not. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. 01-10-2020 If your BT broadband home network is playing up, you're not alone. - edited We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. Smart Setup is BT's online set-up wizard. BT broadband having issues? You're not alone as glitch - Express Maybe this is a shoal of red herrings! After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. This wasnt an option for me however as my router isnt near any of the speakers. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. Will give this suggestion a try. What to do if you cannot connect to a BT Smart Hub 2 - YouTube Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Web admin interface of the BT Smart Hub 2 router. How do you - YouTube So I decided to direct message them on Twitter. Please try again in a few minutes. This means your Hub hasn't yet registered your device as completed. 11:58 AM. Switched it off on iPhone, instantly worked for the app. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. The setting is on a page hidden on the home version. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Smart Setup usually only needs to happen once on each new device you connect to your Hub. This complaint isnt resolved for me. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Was quite easy to get the money credited to my account after that : ). Sorry, our virus scanner detected that this file isn't safe to download. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. Combine R7000 Nighthawk with BT Smarthub 2 - Netgear This will open the Hub Manager. Clearly there is both and issue with BT and the Sonos app for iPhone on this. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Make sure it is fully pushed in - you'll hear a click. Go to IPv4 Configuration. Can you seamlessly switch back and forth between the two modes? Simply connect a 3rd party router to any LAN port on the hub. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. BT Business Hub or router | Using | Broadband & internet | BT Business There are at least adozen other things that also result in the same situation. This topic has been marked solved and closed to new posts due to inactivity. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. 30-09-2020 A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. User guides and manuals for BT Hubs | BT Help I have a new hub. You'll find it on the back of the Hub if you haven't updated it. 1 user liked/thanked this post: Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. Choose Broadband. 7h47. 8:32 AM Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Great. 4) Enter the Admin password. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Configure the modem for transparent bridge or modem only mode. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Can Nigeria's election result be overturned? 01-10-2020 Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Then use the Orbi router in router mode. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Learn about the BT Hub Manager | BT Help It should appear as soon as you connect to the Hub and open a browser. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. 8) Wait for your devices to reconnect. Ive got a man from BT ringing me during the week so I will report back what happens. 11-05-2020 Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. 9:48 PM. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. Just plug 3rd party router into the wall mounted Openreach fibre modem. At least Ive got Sonos working now even though it is at the expense of 5ghz. "Common sense is the collection of prejudices acquired by age eighteen." Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. 01-10-2020 My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. I connected a laptop via ethernet into it. What? Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 Go to My Network. Therefore, we can consider this issue closed. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Understand rental and other basic charges, Enter the admin password. Click a dropdown for your model of Hub. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Save the file. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Numerous complaints have appeared on the company's community forums over the last few months. I may try the hardwired solution if things do not move fast. It only fires up when you open a browser. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. I would still prefer to just hook my superior router . Been running flawlessly for 2weeks now since running the system in this set up. Therefore, we can consider this issue closed. So some transparency is needed so customers like myself know that this is a commonissue. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. Trouble connecting? The default IP address is 192.168.1.254 but you can change that here. No problem. I did this on a Deco mesh. 6:38 AM Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. How to set up your BT Smart Hub - YouTube Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Seeing a different colour light? I have got fed up trying to clear the problem using the instructions given by the app as has my wife! "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". My router is getting blocked despite following all the advice above and anything I could find online. (Not Business variant). "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Web admin interface of the BT Smart Hub 2 router. Find your model. Also, it took a number of days for me to find this thread of communication online. BT Smart Hub Review | Trusted Reviews - edited - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. The bug disrupts the . The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. BT have advised me this a fix should be out this week. I have now switched the 5GHz option off,which immediately sorted the problem. 11:46 AM How do I change the IP address on my BT Smart Hub? Simply connect a 3rd party router to any LAN port on the hub. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Announcements, Guides & Community Updates. Your broadband can be activated any time up to midnight. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. The lights on your hub will change to green or flashing orange as it is setting up. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. Check that you're connected to your Hub's network. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Using the BT Hub Manager If there is a hint then a custom password has been setup. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. At conservative gathering, Trump is still the favourite. Plug the microfilter into the socket. 9:11 AM Plug the microfilter into the socket. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. At the bottom is a setting for Bridging. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. To turn the lights off go to Home, Hub light control. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. Baldrick1. It never occurred to me that bridge mode would bypass the router section. How long will it take to get BT Broadband once I've ordered? I have disabled the bt fon and bt wifi to reduce my home network clutter. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? If you want to connect to SAGEMCOM - gspinnert.de Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. To make this change click on Advanced Settings, Wireless. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Turn off 5ghz and install the boost followed byall speakers. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM Cleverly, the security password is the same for both networks and can only be changed for both. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. No idea how 2.4GHz can be too slow for any video streaming. Bafang M510 Framebafang torque sensor integrated 3. the step-through Connect using the details on your hub Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . Make sure that your computer is. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. "We're sorry for any inconvenience caused," added the spokesman. How do I use my Smart Hub as a modem only? Thats great to here. Find out which main phone socket you have Find out about your Openreach modem It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. This will open the Hub manager. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Connect the cable to the hub's power port, plug it into the wall and switch it on. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. ? MacBook then doesn't work. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. However, some older devices are incapable of operating on both. This topic has been closed for further comments. 2) ClickWireless. Users . If you have changed it and now forgotten it, you can use the. It can. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. I viewed pages 9100 through to 9150. The router is now displaying hidden ssid. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. I don't think the workaround for modem mode works. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. How can I turn it on and off? BT smart hub - hidden bridge mode menu - Plusnet Community The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. BT Home Hub Help - Wireless Wi-fi Help - FileSaveAs Changing the IP address of your hub | BT Business If you want to exit, you'll need to do this on the login step of Smart Setup. I have disabled the bt fon and bt wifi to reduce my home network clutter. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. At the bottom is a setting for. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Insert the other end of the broadband cable into the Broadband socket on your hub. The setting is on a page hidden on the home version.