Is Openreach a Good Company to Work For? - How I Got The Job Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Interview. These cookies will be stored in your browser only with your consent. 30-03-2021 The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. 01-04-2021 Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Our broadband then stopped working completely. Openreach - how long to fix a fault - Edugeek Openreach | LinkedIn . Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. The fault is due to damage caused by someone at the customer's premises. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. How to report a BT line fault or broadband fault. Openreach to hire 5,000 engineers to bolster broadband rollout | BT Monday 9th June 2014. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Read about our approach to external linking. The phone stopped working, and our broadband was down for about three hours but then came. When you contacted BT, it said it had not booked that engineer and did not know about the work. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Do I have to pay for this visit? The engineer said you should only have one line and said to get rid of the other. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. If you need help email your.problems@observer.co.uk. Please only call if you have a letter from the government saying you are high-risk. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Noisy faults often dont show up on a line test result. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. It could be Sky's Openreach account number, for the details that ISPs have given them. Openreach is the UK's digital network business. Try their website here. Missed appointments. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Include an address and phone number. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Well send you a text with your engineers name and mobile number. BT on Twitter: "@katenoblett The engineers work for Openreach not us What tips or advice would you give to others applying to BT? Announcements, Guides & Community Updates. Jobs at Bt Openreach - Civil Poling Engineer When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. New grading structure. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. If you aren't available, someone over 18 will need to be around. The cookies is used to store the user consent for the cookies in the category "Necessary". We have a range of ways to get in touch for new and existing customers. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Come home no Internet. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Their service has stopped working and it is not fully fixed after two full working days. @bt_uk. Again, no one turned up. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 & Broadcast. If you currently work for the BT Group please apply directly through the Internal jobs board. Civil Engineer Jobs | Openreach For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Solved: Invisible hole diggers - BT Community - BT Broadband I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. We publish our charges in our terms and conditions charges schedule. Openreach on LinkedIn: #weareopenreach | 17 comments 2. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . If you cant change your appointment, chat online or call us and we'll do it for you. I saw one at a cabinet last Sunday afternoon. Contact BT. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. business and public sector, For business and public The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. This could be when: We only charge for repair work on a small number of fault reports. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. I also get time for classroom learning which hopefully . In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Ex open reach engineer here, up until 5ish years ago. The fault isnt due to fair wear and tear. Openreach Civil Engineer Interview Questions | Glassdoor Technical support. After a . 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. The ISP said it can take up to 72 hours. In 1987 I began a career as a British Telecom Engineer. These cookies track visitors across websites and collect information to provide customized ads. Was the First Engineer who the complaint was about actually a Qube Engineer? Ask questions and share tips with other people 24 hours a day. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Just click on. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Working Hours at Openreach | Indeed.com Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Your contracted to 37.5 hours a week for work which your are field based. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. @bt_uk. Working from home no service passing the buck. 10. Within 10 working days, Openreach will have completed their survey. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. We don't ask for any formal qualifications. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Garry Do openreach work bank holidays? - Plusnet Community In your case, communication between the two appears to have broken down badly. They'll aim to do this within 5 working days of you placing your order. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. - Providing data governance through all operational teams in order to maintain and improve data quality. Phone Engineer My background-why I left the BT Openreach Job I loved Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. It does not store any personal data. Paul Clark at Bt Openreach It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. I need an engineer to come to my premises to fix a broadband fault. Engineers from Openreach managed to cut our telephone line while they were working on our road. How are the working hours at Openreach? | Indeed.com Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Within 10 working days, Openreach will have completed their survey. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. It's back to the future trying to get my BT broadband to work Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Fibre Engineer - jobs.bt.com Its a good idea to make sure youve got the relevant property insurance to cover such instances. 10 reasons to work for BT Openreach - VERCIDA BT and Openreach workers stage second strike over pay And once you've got some experience under your belt, there should be opportunities for overtime. Log intoorder trackerusing your BT ID or order reference and postcode. Delayed repair following loss of service. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Well send you a confirmation email with your appointment date and time slot. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Well let you know how quickly you could be up and running when you order fibre broadband. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Do openreach/ BT engineers work 24/7 ? A company that was engineering-led is now run by business(wo)men with the resulting chaos. An engineer visit is requested, and no fault is found. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. He has sturdy life goals and knows where he wants to go. How quickly can I get Fibre to the Premises (FTTP) installed? Caught between BT and Openreach over our cut telephone line Your salary But it changed its tune when the Observer got involved. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. BT on Twitter: "@richthestag I've checked with Openreach and they've Find out more about the BT Business app and how to download it. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Contact Us | Openreach Darlington, United Kingdom. Orders and upgrades. Although I would guess your fault will probably be picked up on Monday morning. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Working at Openreach: 444 Reviews | Indeed.com The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. What is a Fibre to the Premises (FTTP) Service Identifier? Civil's don't have to give the hrs travel time as you have to start at a yard. Overtime is usually available so the minimum . The Communication Workers Union (CWU),. Openreach field engineer at BT Review | RateMyApprenticeship When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Faulty equipment like a telephone or router not covered by a maintenance contract. 8.40 for each calendar day that the service is not repaired. Hey,@zoni23welcome back to the community. The engineer first needs to turn on the cable that runs from the street cabinet to your property. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. My dad said we needed the one downstairs which he had already disconnected. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Openreach UK Rebranding All its Logos and Engineering Vans For 12h52. Accept cookies to experience the full functionality of this page. Thousands of members of Communication Workers Union will take action for 24 hours. I'm wondering will there be engineers working on a saturday? Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For